Patient Office Representative - Thousand Oaks

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix.

Our dedicated and compassionate employees are driven by a common mission:
To deliver the cures of tomorrow to the people who need them today.

As a successful candidate, you will:

• Receives and greets patients in a friendly manner.
• Promptly answers the telephone, directs calls, takes messages and responds to routine questions.
• Interacts with patients, family members and the public courteously and according to established standards.
• Maintains a positive image and delivers high customer service to patients, families, the general public, and all other City of Hope employees.
• Provides service recovery as needed, escalating complicated issue to a supervisor.

• Check-in patients for appointments and troubleshoot patient information issues as needed.
• Collect copays, properly reconcile payments, and prepare month-end deposits.
• Performs insurance verification functions and link authorizations to visits, tests, or procedures.
• Ensures the patient chart has all the required paperwork prior to the patient's procedure.
• Verifies and documents any changes to patient demographics and updates insurance at each visit.

• Schedule all patient appointments (including hospital and office follow-ups).
• Call patients to confirm, cancel or reschedule appointments.
• Assist patients with telehealth technology.
• Provides prompt communication of schedule changes to appropriate individuals including supervisors and clinical staff.

• Maintains appropriate level of productivity and accuracy for work performed based on department standards.
• Maintains thorough knowledge of policies, procedures, and standard work within the department to successfully perform duties on a day-to-day basis.

• Responsible for sending and receiving packages from deliveries.
• Processing of incoming and outgoing mail.
• Sending and delivering fax messages.
• Photocopying, scanning, collating, and filing documents.
• Maintain office inventory and equipment.
• Participates and attends all staff meetings.
• If providing care within the City of Hope COMPASS Program (Cancer Outreach through Mobile Prevention and Screening Services):
  You will provide care via a mobile ambulatory care setting. This position requires travel.
• Other duties as assigned.

Your qualifications should include:

• High school diploma or equivalent
• One year in a high-volume customer service-related field with direct interaction with customers.

Preferred
:
One year as a medical office receptionist in a clinic or hospital setting.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please .