IT Helpdesk Support Specialist

About Us:

Stockdale Capital Partners is a real estate investment firm focused on opportunities across the Western US. We are seeking an enthusiastic IT Helpdesk Support Specialist to join our growing team.

• Provide IT helpdesk support to users at The Oaks Mall management office and remote office locations.
• Diagnose, troubleshoot, and maintain Windows 10/11 computers.
• Conduct onboarding for new hires, including hardware setup and training sessions to ensure effective use of IT systems and tools.
• Manage and resolve issues related to mall security cameras.
• Assist users with remote support for technical issues.
• Monitor and respond to tickets within the company’s IT ticketing system.
• Maintain IDF rooms and IT equipment in clean condition.
• Provide technical guidance to end-users on IT tools, systems, and processes.
• Continuously identify and recommend improvements to helpdesk processes for greater efficiency and user satisfaction.
• Help write and maintain IT knowledgebase documentation.
• Monitor and manage IT assets, maintaining accurate inventory records and addressing hardware and software needs proactively.
• Assist with cyber security remediation efforts, including patching vulnerabilities and enforcing information security best practices.
• Travel to our HQ office in Los Angeles and to other office locations including out of state when requested.

• Proven experience in providing technical support in an IT environment.
• Proficiency with Office 365 applications.
• Strong knowledge of Windows 10/11 operating systems.
• Capable of troubleshooting and replacing computer hardware.
• Experience with video conferencing tools (Zoom and MS Teams).
• Familiarity with VOIP systems.
• Patching and mounting network equipment on racks.
• Familiarity with Microsoft Entra.
• Some knowledge of Windows Server operating system.
• Some knowledge of Audio/Visual systems.
• Experience with Connect Wise Automate Ticketing system or similar platforms is not required but preferred.

• Strong problem-solving skills and attention to detail.
• Ability to manage multiple tasks and priorities effectively.
• Excellent communication and interpersonal skills.
• A proactive and customer-focused approach to IT support.
• Ability to lift equipment and boxes as needed.
• Must have own reliable transportation.

• Competitive salary based on experience.
• Opportunity to work in a collaborative environment.
• Gain experience with diverse IT systems and tools.
• Be part of a team dedicated to delivering high-quality IT services.

If you are passionate about IT and eager to contribute to a thriving team, we want to hear from you! Please send your resume and a brief cover letter highlighting your relevant experience to: