Marketing Science Operations, Associate Director

Marketing Science Operations, Associate Director

Let’s change the world. Amgen’s Data Science organization is seeking a US-based Marketing Science Operations (MSO), Associate Director (AD) to serve as the US business-facing lead for BI and Data Engineering delivery within Marketing Science.

This role provides leadership for a distributed global team spanning analytics, business intelligence, marketing, and data functions. The AD is accountable for driving alignment, prioritization, and high-quality delivery across cross‑functional BI and data engineering teams, along with external partners.

This role is responsible for advancing the analytics and BI landscape through innovation, scalability, and capability expansion. The AD will drive the integration of AI/ML‑enabled analytics, automation, and next‑generation data capabilities into core workflows, shaping the platform roadmap and enabling more predictive, data‑driven decision‑making. This role also establishes governance and standards to ensure sustainable growth and serves as the primary escalation point prior to Director involvement.

This is a high‑visibility role requiring strong business acumen, operational rigor, and cross‑functional leadership.

This is a Flexible Commuter role based at Amgen’s Thousand Oaks, CA or Deerfield, IL site, requiring on‑site presence 1–2 days per week.

• Business & Executive Leadership
• Frame KPIs and align metrics across Investment Analytics and Media Analytics initiatives.
• Translate business priorities into structured analytical roadmaps.
• Lead insight synthesis and ensure executive‑ready delivery.
• Serve as primary US stakeholder interface for BI workstream under MSO workstream.
• Portfolio Governance & Capacity Planning
• Own portfolio prioritization and demand intake across Business Intelligence and Data Engineering work streams.
• Drive quarterly capacity planning and resource forecasting.
• Ensure alignment between business priorities and delivery roadmaps.
• Serve as first escalation layer before Director involvement.
• Tableau Platform & Team Leadership
• Provide functional leadership for the Tableau team (managers and analysts).
• Define and own the Tableau roadmap aligned to business and enterprise strategy.
• Establish governance standards for dashboard lifecycle, quality, and change management.
• Promote scalable design, self‑service enablement, and performance optimization.
• Cross‑Vendor & Cross‑Geo Orchestration
• Coordinate delivery across ACCP, AIN, and offshore teams.
• Ensure clarity in roles, accountability, and execution standards.
• Drive transparency on delivery status, risks, and mitigation plans.
• Standardization & Automation
• Standardize KPI definitions, reporting frameworks, and documentation practices.
• Own the MSO automation and innovation roadmap with defined milestones.
• Drive process improvements to enhance efficiency, scalability, and speed‑to‑insight.

We are all different, yet we all use our unique contributions to serve patients. The professional we seek is a strategic, business‑facing analytics leader with the following qualifications.

• Doctorate degree and 3 years of data science, analytics, marketing operations, or related experience
• Master’s degree and 5 years of data science, analytics, marketing operations, or related experience
• Bachelor’s degree and 7 years of data science, analytics, marketing operations, or related experience
• Associate’s degree and 12 years of data science, analytics, marketing operations, or related experience
• High school diploma / GED and 14 years of data science, analytics, marketing operations, or related experience

• 8+ years of experience in business intelligence, marketing science, marketing analytics, or analytics program leadership.
• Experience managing portfolio governance and capacity planning.
• Proven ability to lead cross‑vendor and globally distributed delivery models.
• Strong executive communication and stakeholder management skills.
• Experience driving automation, standardization, and operational improvement initiatives.
• Experience in biotechnology, pharmaceutical, or regulated industries preferred.

As…