Senior Manager, Governance, Audit & Program Management

Role Summary

Senior Manager, IC Governance, Audit & Program Management  role leads governance and audit readiness for incentive compensation programs within the US Field Excellence team, driving disciplined program management across IC design and operations for large, multi-therapeutic sales organizations. This is an individual contributor role with enterprise-wide influence, partnering with Sales Operations, Finance, HR, Compliance, IT, and Audit.

Location:

Thousand Oaks, CA or Deerfield, IL; on-site 2 to 3 days per week.

• IC Governance and Policy: Lead the annual review and governance of the Amgen Field Incentive Plan (FIP) policy in partnership with HR, Employment Law, and the IC Directors
• Drive continuous improvement across IC governance, audit readiness, controls, and execution discipline
• Manage portfolio-wide IC governance forums and escalation processes to enable timely, well-informed decision-making
• Define and enforce decision rights, escalation paths, and approval authorities across IC programs

• Audit Controls & Compliance: Own enterprise-level IC audit readiness strategy, including control design, documentation standards, and issue remediation; partner with Finance, Compliance, and Audit
• Identify, manage, and mitigate legal and compliance risk across IC programs; support issue remediation as needed
• Lead end-of-year IC reviews to assess compliance with SOPs, identify gaps, and define improvement opportunities for future cycles
• Drive reduction in repeat audit findings and control deficiencies year over year

• Program & Delivery Management: Provide governance oversight for IC payroll processing, ensuring strong controls, issue escalation, and separation of duties
• Lead IC service delivery governance with offshore/shared services teams (service standards, throughput, quality, controls, and escalations)
• Act as the escalation owner for complex IC operational issues across Sales Operations and vendors
• Manage vendor performance, SLAs, and cost efficiency for IC program support
• Maintain process maps/standard work instructions for IC operations and controls

• Required: Doctorate degree and 2 years of incentive compensation, sales operations, compliance, or program management experience
• Required: Master’s degree and 4 years of incentive compensation, sales operations, compliance, or program management experience
• Required: Bachelor’s degree and 6 years of incentive compensation, sales operations, compliance, or program management experience
• Required: Associate’s degree and 10 years of incentive compensation, sales operations, compliance, or program management experience
• Required: High school diploma / GED and 12 years of incentive compensation, sales operations, compliance, or program management experience

• Preferred: 2+ years in a leadership or governance role, preferably in a large and complex organization
• Preferred: Functional Leadership:
  Ability to drive and influence incentive compensation governance and program effectiveness
• Preferred: Technical Expertise:
  Strong knowledge of incentive compensation principles, practices, and trends
• Preferred: Planning and Process Optimization:
  Assess incentive compensation program processes and operations, identify challenges and/or opportunities, and implement improvements
• Preferred: Highly Organized:
  Ability to work independently and manage multiple priorities while ensuring precise coordination between onshore and offshore teams operating across a large time difference in order to optimize turnaround times
• Preferred: Excellent Communication:
  Convey information clearly, accurately, and succinctly to a diverse audience
• Preferred: Collaboration:
  Ability to work effectively across various stakeholders and cross functional partners
• Preferred: Experience with SOX / internal controls; compliance committee or governance forum leadership