Quality Complaints Senior Associate

Pay range: $22-32/hr (depending on experience)

• Receive, clean, and evaluate product complaint return samples, including photographs, x-rays, and written inspections.
• Interface with various sites and business partners.
• Manage complaint return sample inventory.
• Author technical assessment reports.
• Clean and prepare shipment inventory to provide to the Mail Center for delivery to patients.

Bachelor's Degree in Life Sciences or related field or the equivalent combination of education and/or experience. Typically 1 plus years of related quality assurance or manufacturing experience in a GMP pharmaceutical or medical device industry.

Evaluate documentation and operation according to company guidelines. Be self‑motivated, attentive to details, and able to prioritize and meet deadlines. Basic statistical mathematical skills including the ability to trend data. Basic project management skills. Independently understand, follow and implement instructions. Written and verbal communication & collaboration skills. Strong word processing, database and spreadsheet application skills. Strong organizational skills with the ability to manage multiple projects or assignments.

Role may involve periods of prolonged sitting and standing. Role may involve lifting boxes and storage containers of up to 50lbs. Role may involve transporting samples to different buildings across campus. This role will be excluded from Winter and Summer shutdowns, and is expected to work during shutdowns excluding federal holidays.