Retail Floor Lead

Vuori is redefining what athletic apparel looks like: built to move and sweat in, but designed with a casual aesthetic to transition into everyday life. We draw inspiration from an active coastal California lifestyle—a blend of fitness, creative expression and life. Our high‑energy, fast‑paced retail environment is reflected in the clothes we make. We aim to inspire others to take on all aspects of their lives with clarity, enthusiasm and purpose, while having a lot of fun along the way.

We are proud to be an outlet for opportunity and for personal growth and success.

The role of Retail Store Floor Lead at Vuori is to lead the retail sales team by example, forging connections with customers while communicating Vuori’s brand values through insightful product knowledge and a happy, optimistic outlook. The Floor Lead is a key part of the store leadership team and, under the direction of the Store Manager, assists in any leadership duties that arise, working directly with both the Store Manager and Assistant Store Manager.

The Floor Lead supervises the retail floor, takes initiative, delegates work and is a “go‑to” person.

• Works with the sales team to ensure each customer receives the best experience possible.
• Takes ownership of the sales floor and sales team to ensure customer experience is the first priority.
• Prepares the fitting rooms, finds sizes, and provides honest, knowledgeable feedback to customers regarding merchandise style and fit.
• Forges lasting relationships with customers by engaging with them about product details, new product and replenishment, and inviting them to upcoming events.
• Is knowledgeable on what’s new and what’s selling well and shares this with both the customer and the team.

• Leads the team on day‑to‑day operations of the store when the Store Manager or Assistant Store Manager is not in.
• Motivates the sales team and achieves sales goals in a team‑based commission environment.
• Seeks new product knowledge in the broader fashion landscape and active‑wear specifically to serve as an expert for the customer.
• Leads the team in the completion of projects while keeping the focus on customer experience.
• Communicates inventory needs to support the business goal.

• Works with Retail Store Manager on daily maintenance, sales strategy, community and team management to ensure the business runs smoothly and successfully.
• Leads the team in daily maintenance of the store including restocking product, maintaining visual merchandising and cleaning.
• Utilizes utmost responsibility, attention to protocol and safety standards in closing/opening the store daily.
• Under the guidance of the Retail Store Manager, encourages employees to give 100%, adhere to punctuality and role responsibilities at all times.

• Available for morning and/or evening shifts, work 8‑hour shifts, 5 days per week, and at least one weekend day.
• Must be a leader in punctuality and attendance, adhering to scheduled shifts.
• Ability to develop relationships with customers and colleagues.
• Customer‑service expert who creates experiences and develops relationships, embraces the social aspect of sales, and positively and proactively handles customer concerns.
• Ability to prioritize multiple tasks in a fast‑paced environment.
• Ability to quickly learn new procedures and processes.
• Strong organizational skills and follow‑through skills.
• Excellent communication and interpersonal skills.
• High level of ownership, accountability and initiative.
• Eager to develop new skills and responsive to feedback.

Pay Range:

Benefits:

• Health Insurance
• Paid Time Off
• Employee Discount
• 401(k)

All your information will be kept confidential according to EEO guidelines.