6137 - Assistant Store Manager PT

Lids - 180 West Hillcrest Drive - Responsibilities:
Act as Manager on duty for scheduling issues, customer complaints, etc. when Store Manager is not present;
Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present;
Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager;
Recruit and training store personnel on proper store operations and procedures;
Customer Experience Lead, execute and assist Lids selling strategy to achieve KPIs, sales targets, and deliver exceptional customer service;
Resolve customer feedback and address issues in the moment, including customer escalations, urgent requests, and resolve to “make it right” for customers;
Adhere to current visual guidelines that include proper merchandising, signage, and store cleanliness;
Maintain a professional appearance consistent with Company Dress Code Policy