Workplace Experience Coordinator

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves - The Workplace Experience Coordinator is responsible for delivering an exceptional, hospitality-driven client experience through proactive engagement, strong communication, and high-touch event support. This client-facing role partners closely with JLL leadership, service partners, and the client to ensure spaces are fully prepared, compliant, and ready for daily operations and events. In addition to event execution, this role provides facilities support including space ownership, daily walks, work order coordination, and vendor engagement.

This is a 100% onsite position.

• Serve as the primary point of contact for client employees and guests regarding workplace services, ensuring a positive and responsive experience
• Conduct daily building walks to identify and report facility, cleanliness, or readiness issues
• Ensure assigned spaces are client-ready and properly reset each day
• Coordinate with Catering, Janitorial, Security, and other service partners to resolve issues and maintain service standards
• Support work order creation and tracking via Maximo and/or Crowd Comfort
• Attend weekly planning meetings to review upcoming events and ensure preparedness
• Act as on-site point of contact during meetings and events, supporting issue resolution, vendor coordination, and schedule adherence
• Support event setup, execution, and post-event reset, including light cleaning, trash removal, and room reconfiguration as needed
• Maintain meeting supplies, coffee machines, and general readiness of assigned spaces
• Ensure compliance with EHS and client standards for all workplace and event activities
• Demonstrate continuous improvement by identifying opportunities to enhance service delivery and streamline processes
• Support implementation of new workplace standards in partnership with the Workplace Experience Manager
• Perform light cleaning which includes dusting, vacuuming, and cleaning the coffee machines.
• Perform cleaning services of the restrooms
• Perform other duties as assigned

• High school diploma or GED equivalent
• 2+ years of experience in hospitality, workplace services, soft services, or operations
• Strong organizational skills with a proactive, solution-oriented mindset
• Excellent communication and client service skills
• Ability to prioritize, manage multiple tasks, and make sound decisions
• Proficiency in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint)
• Experience with Smartsheet

• Experience working in a regulated environment
• Workplace experience or hospitality industry background
• Bachelor’s degree

• Regularly push/pull up to 10 pounds; frequently push/pull 10–25 pounds
• Combination of desk-based computer work and active physical work (walking, light cleaning, moving furniture, room resets)
• 100% onsite

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship. Estimated compensation for this position: 48,880.00 – 52,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Thousand Oaks, CA

Personalized benefits that support personal well-being and growth:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Jones Lang LaSalle…