Patient Care Coordinator

We are seeking an experienced, confident, and highly motivated Patient Care Coordinator to join our plastic surgery practice and support two surgeons. This is a sales-focused position for someone who knows how to build relationships, communicate value, confidently present pricing, and guide prospective patients from consultation through scheduling.

• Minimum 3 years of professional sales experience required.
• Sales experience does not need to be in plastic surgery
• Proven ability to confidently present quotes, pricing, and treatment options.
• Strong closing and follow-up skills with the ability to convert inquiries into consultations and procedures.
• Comfortable handling a high volume of phone calls, inquiries, and patient interactions.
• Highly organized and able to manage multiple priorities while supporting two surgeons.
• Professional, personable, confident, and comfortable discussing financial commitments with prospective patients.
• Strong attention to detail and a patient-first approach.

• Serve as the primary point of contact for prospective and existing patients.
• Respond to phone calls, inquiries, and patient questions with professionalism and enthusiasm.
• Present procedure quotes and pricing clearly and confidently.
• Follow up consistently with prospective patients and help move them through the decision-making process.
• Schedule consultations, procedures, and follow-up appointments efficiently.
• Build strong relationships with patients while providing an exceptional experience.
• Coordinate closely with two surgeons and the clinical team to ensure schedules run smoothly.
• Maintain accurate patient information and appointment details.
  
  Meet practice goals related to consultations, conversions, scheduling, and sales.
• Provide a polished and welcoming experience that reflects the high standards of a plastic surgery practice.

• The ideal candidate is a proven sales professional who is confident on the phone, comfortable discussing pricing, and understands how to turn an inquiry into a scheduled consultation or procedure. You should be persuasive without being pushy, organized, personable, and able to make patients feel comfortable throughout the process.