Service Coordinator- and Youth Services

For more than 70 years, New Horizons has been a nonprofit committed to empowering individuals with special needs to achieve their fullest potential and realize their dreams.

Are you passionate about empowering individuals with intellectual and developmental disabilities to reach their full potential? We’re seeking a motivated and mission-driven Service Coordinator to lead the way in delivering high-quality, person-centered support across our Employment and Youth Services programs. In this dynamic role, you’ll coordinate job coaching, youth career services, and life-skills programs for Youth Members while guiding and supporting a dedicated team of staff.

If you’re someone who thrives on meaningful work, collaboration, and making a real impact, we’d love to have you on our team!

The Service Coordinator oversees and coordinates service delivery for both Employment and Youth Services programs, ensuring high-quality, person-centered support for individuals with intellectual and developmental disabilities (I/DD). This position organizes and monitors job coaching, job development, intake appointments, billing, and youth-focused services such as Travel Training, Coordinated Career Pathways, and Pre-Employment Transition Services (Pre-ETS). The Coordinator serves clients (Members) ages 16–21 in Youth Services and 18+ in Employment Services.

The Coordinator provides guidance and support to Job Coaches and Youth Services staff at the Thousand Oaks office, conducts quality assurance visits in the field, and fulfills service hours as needed.

Pay Rate: $24 - $25

• Schedules and monitors job coaching and job development activities.
• Conducts intake appointments, new Member orientation and training, and exit interviews.
• Becomes proficient in Member database and Synerion timekeeping systems and provides support to staff to fulfill their database and timekeeping duties.
• Conducts regular reviews of database and staff timesheets to ensure accurate and timely documentation.
• Tracks and submits billing for all Employment Services activities within monthly deadlines.

• Travel Training:
  Builds, maintains, and fosters a strong relationship with local school districts and teachers. Assign staff and conducts travel training as necessary.
• Pre-ETS:
  Builds and manages relationship with CA Dept. of Rehabilitation to ensure high quality services and consistent referrals.
• Coordinated Career Pathways:
  Builds and manages relationship with Regional Center to help expand awareness of services.
• Ensures Youth Services staff are trained and supported in delivering program components, including accurate use of database and timekeeping systems.
• Submits accurate billing to Manager on timely basis.

• Serves as a point of contact for Members, families, and referral partners regarding service plans and progress.
• Assists with supervision, mentoring, and scheduling of Job Coaches and Youth Services staff assigned to the Thousand Oaks office.
• Monitors program outcomes, maintains accurate records, and contributes to reporting and quality improvement efforts.
• Assists with scheduling approved transportation services through agency vehicles or other means, such as Uber Health.
• Fosters a welcoming, inclusive, and supportive environment for Members and staff.
• Provides direct support to Members in various programs as needed.
• Supports expansion of other services provided by New Horizons into the Thousand Oaks area.

• Coordinates submission of facility and IT-related requests through Angus application. Contacts appropriate personnel for emergency situations.
• Conducts safety drills and safety inspections of the office and surrounding areas, as assigned.
• Serves on New Horizons Safety Council as representative of Burbank location. Requests back-up to serve during absence and/or as needed.
• Manages and secures inventory of program supplies, keys, cards, and devices.
• Orders program and safety supplies in accordance with the allotted budget and per protocols.
• Ensures adequate level of paper and toner for copiers/printers in use by…