Warranty Technician

Role Summary Company:
Activa

Job Title:

Warranty Technician Job Type: Full-Time, Permanent Compensation: $60,000-$65,000/yr

Reports To:

Lead Warranty Technician

Location:

Waterloo, Ontario Reporting to the Lead Warranty Technician, the Warranty Technician is responsible for providing excellent Customer Service to all Company clients. The successful candidate will service the homes of our clients by investigating and correcting all recorded deficiencies following the 30-Day Tarion Form. The Warranty Technician at times may also organize and coordinate trade schedules to complete any and all service work.

Key Responsibilities Review Mid Year, 1 Year and 2 Year, Major Structural and Intermediate service requests provided by the Warranty Coordinator and prepare/purchase materials required to complete warranty service work prior to attending the homeowner appointment

Complete Mid Year, 1 Year and 2 Year, Major Structural and Intermediate service requests as assigned

Professional, skilled repairs required such as minor framing, drywall, paint, trim, door adjustments, leak assessments, floor squeak corrections, minor electrical, minor plumbing, minor masonry, etc.

On a rotational basis, will assist in after-hours emergency call coverage. This will primarily consist of over the phone service assistance but may from time to time require an onsite visit.

Execute various exterior repairs to Condominium Common Element deficiencies, as assigned

Provide various repair assistance to both our Rental Line of Business as well as our Commercial Buildings Provide detailed assessment notes consisting of tolerance measurements, photos, and next steps back to the Warranty Coordinators Provide educational and home maintenance strategies to our homeowners, which are aligned with Activa’s service standards

On occasion, provide assistance to the Sales & Marketing team by installing or dismantling exterior signage

Provide an exceptional customer experience to our homeowners

Attend regular strategy and improvement meetings with both the Lead Technician and the Warranty Specialist Provide general construction assistance to the Construction Department as deemed necessary

Understanding the Tarion Construction Performance Guidelines to determine warranted or non-warranted items

Obtain signatures from homeowners upon completion of work Contacting trades to discuss or troubleshoot service issues that need to be resolved on the spot Rebooking Service appointments directly with the homeowners prior to leaving the appointment

Clean and maintain Company Service Van Other duties as assigned

Requirements

Secondary school diploma

Professional, mature individual with a minimum 5 years’ experience in the Service/Construction and Home Building industry

Finish/Trim Carpentry skills in addition to drywall and painting experience are required.

Well versed with the building envelope, including water/air barriers and flashing details

Good understanding of Ontario Building Code and Tarion’s Construction Performance Guidelines Valid driver’s license and vehicle with the willingness to travel daily to assigned sites.

Must have own tools that are typical for New Home Construction Personal Attributes Well organized and competent individual

Strong communication and Customer Service skills

Ability to work independently as well as within a team setting

High attention to detail and ability to work under pressure

Ability to prioritize and manage multiple tasks

Ability to meet deadlines as assigned

Activa is committed to creating an inclusive environment for all individuals. We support the goals of the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation throughout the recruitment process please contact our Human Resources department.

If you are self-motivated and are looking for an opportunity to expand your career in a dynamic and enthusiastic environment, you are invited to submit your resume to  We appreciate your interest, however only qualified candidates will be contacted. For more information on our company visit