Strategic Accounts Manager

We Deliver The Goods

Competitive pay and benefits, including Day 1 Health and Wellness Benefits, Employee Stock Purchase Plan, 401(k) Employer Match, Education Assistance, Paid Time Off, and much more.

Growth opportunities performing essential work to support America's food distribution system.

Safe and inclusive working environment, including a culture of rewards, recognition, and respect.

The Strategic Account Manager serves as the primary liaison between the company and its key customers, responsible for building strong, consultative relationships that drive customer satisfaction, operational excellence, and long-term account growth. This role partners closely with customers and internal teams to evaluate performance, resolve challenges, identify opportunities for improvement, and align service delivery with customer expectations and business objectives. The Strategic Account Manager leverages data-driven insights, structured business reviews, and strategic planning to strengthen partnerships, improve customer retention, and support sustainable growth.

• Build and maintain strong, strategic relationships with key customer stakeholders, serving as a trusted advisor and primary point of contact.
• Conduct regular business reviews with customers to evaluate service performance, operational metrics, and overall partnership effectiveness.
• Present data-driven insights related to order accuracy, fill rates, delivery performance, product quality, and service levels to support continuous improvement.
• Identify opportunities to enhance customer satisfaction, operational efficiency, and long-term account value.
• Partner cross-functionally with Sales, Transportation, Purchasing, Customer Service, and Operations to resolve issues and improve service delivery.
• Monitor customer performance metrics, track trends, and develop action plans to address gaps and strengthen account performance.
• Support account growth initiatives by identifying opportunities to expand services, improve customer profitability, and increase overall account value.
• Act as a customer advocate internally by communicating feedback, identifying trends, and influencing service and operational improvements.
• Ensure timely resolution of customer concerns by coordinating resources and maintaining proactive communication.
• Prepare reports, presentations, and account summaries for both internal leadership and customer stakeholders.
• Maintain accurate documentation of customer interactions, performance metrics, and action plans within CRM and reporting systems.
• Stay informed on industry trends, customer needs, and operational best practices to strengthen strategic partnerships.
• Performs other duties as assigned
• Complies with all policies and standards