Customer Support Tech II

We are looking for a Customer Care Agent who is passionate about helping customers, solving problems, and delivering outstanding service. In this role, you will serve as a key point of contact for customers, providing both functional and technical support while ensuring a positive, solutions‑oriented experience.

This is an excellent opportunity for someone who thrives in a fast‑paced, customer‑focused environment and enjoys building relationships, resolving issues, and contributing to continuous improvement.

What You'll Do

* Serve as a frontline representative for customers by answering product and service questions via phone and the Zendesk support ticket system

* Troubleshoot and resolve customer issues by identifying root causes, determining appropriate solutions, and following through to resolution

* Provide clear, empathetic communication to ensure customers feel heard, supported, and confident in the outcome

* Recommend potential product or service enhancements by gathering customer feedback and analyzing recurring needs

* Assist with the creation and distribution of customer training tools and resources

* Collaborate with teammates and contribute to a supportive, service‑driven team culture

What You Bring

* Strong verbal and written communication skills, with the ability to explain information clearly and professionally

* Exceptional listening skills and a calm, reassuring presence when handling customer concerns or conflict

* Comfort using computers, mobile devices, and mobile applications in a support environment

* College‑level coursework and/or equivalent professional experience

* Experience in a call center or phone‑based customer service role

* A customer‑first mindset with a genuine desire to help and problem‑solve

Who Thrives Here

This role is ideal for someone who is:

* Empathetic, patient, and adaptable

* Comfortable handling multiple customer inquiries throughout the day

* Motivated by resolving issues and improving the customer experience

* Interested in growing within customer support, operations, or technical services

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