Accounts Receivable Specialist; Hybrid

At Concordance Healthcare Solutions
, we believe that each team member makes a difference in driving our purpose of positively impacting lives forward. Concordance is committed to our guiding principles of financial stewardship, accountability, forward thinking, aligned relationships and an inclusive culture.

We have a full‑time Accounts Receivable Specialist opening in either Tiffin, OH or Andersonville, TN
. The primary role supports daily operations of the Accounting and Finance departments, including collection of payments, maintaining bookkeeping databases, and assisting with month‑end close processes.

• Communicate with internal and external stakeholders as necessary to complete job duties.
• Ensure the strict confidentiality and privacy of financial records relative to the organization and its customers.
• Update job knowledge and skills through participation in educational opportunities.
• Accomplish accounting and organizational mission by completing related results as needed.

• Process customer payments by verifying and recording lockbox deposits, electronic payments, and credit card payments in a timely and accurate manner.
• Post customer payments by recording cash, checks, and credit card transactions.
• Balance and post daily A/R cash batches.
• Process high volumes of transactions with a high level of accuracy.
• Process and reconcile accounts receivables and remittances.
• Address payment issues with customers, such as double payments, over payments, missing remits, or other discrepancies.
• Inform appropriate Collections and Sales team members about short‑paid issues daily; escalated continued short‑paid items to the Accounts Receivable Manager.
• Investigate and resolve misapplied cash transactions.

• Proactively resolve collections by examining customer payment plans, payment history, and credit lines, coordinating contact with the collections department team.
• Maintain contact with all accounts at least twice per month.
• Contact accounts with 90+ days past due weekly via phone; communicate to the Accounts Receivable Manager when accounts are approaching 90+ days past due.
• Maintain phone contact on all accounts 60+ days past due.
• Develop and maintain procedures to ensure customers pay according to agreed‑upon payment plans; follow up promptly when customers fail to pay as promised.
• Educate customers on payment terms and solve issues with habitual slow‑paying accounts.
• Run and use weekly and monthly aging reports to manage assigned customers’ payment history.
• Utilize Senior Collectors, the Accounts Receivable Manager, and/or the Sales team for resolving very difficult situations; contact the Sales team only for crucial situations after the Collector has exhausted available resources.
• Maintain and monitor a list of customers “On Hold,” ensuring compliance with credit policies.
• Review credit balances, refunds, and adjustments; apply corrections to customer accounts.
• Follow up with customers on discrepancies in payments.
• Provide copies of invoices and/or updated reports to customers when required.
• Verify validity of account discrepancies by obtaining and investigating information from Sales, Contracts, Customer Service, and customers; resolve discrepancies.
• Develop relationships with customers to allow for better forward communication.
• Demonstrate the ability to handle a portfolio and produce exemplary results.
• Other duties as assigned.

• High School Diploma or an equivalent combination of education and related accounting experience.
• Minimum of 2 years of work‑related experience in an accounting position preferred.
• Experience with multi‑state sales tax is a plus.
• Analytical and problem‑solving skills.
• Ability to work both independently and as part of a team.
• Highly proficient in Microsoft Suite, especially Excel.
• Ability to learn other computer software programs as required by assigned tasks.
• Excellent written and verbal communication skills and the ability to communicate complex information confidentially and straightforwardly.
• Creative problem solver, accurate, detail oriented, self‑directed, and able to handle a heavy workload.
• Ability to prioritize work and…