Service Coordinatorscheduler

Benefits:

Company parties

Competitive salary

Employee discounts

Opportunity for advancement

Paid time off

Training & development

We’ve been helping Northwest Ohio "escape from grouchy" since 1950. Ralph's is a second-generation, family-owned appliance and bedding retailer with stores in Tiffin, Findlay, and Fremont. We carry top brands — GE, Bosch, Whirlpool, LG, Frigidaire, Speed Queen, and more — and we sell, deliver, install, and service everything we sell. Our service department is what sets us apart, and the Parts & Service Coordinator is the person who keeps it running.

The Parts & Service Coordinator owns the parts side of every service call. You'll order parts from vendors, track every shipment, record the six required fields on every order (vendor, order date, carrier, tracking #, expected arrival, received date, invoice #), file warranty claims, and tell our techs and our customers exactly when each part is going to arrive. When a customer calls to ask "where's my part?",

you're the person with the answer.

Detail-obsessed — you fill in every field on every order, every time, without being reminded

Organized — your desk, your inbox, and your spreadsheets all make sense

Great phone manner — confident calling GE, Bosch, Whirlpool, LG, Frigidaire, and Speed Queen reps to chase a part or push a warranty claim

Persistent — you don't take "we'll get back to you" for an answer

Customer-friendly — comfortable telling a homeowner exactly when their part will arrive

Team-oriented — works closely with service technicians and the warehouse

Honest, dependable, and unflappable when six things land on your desk at once

Willingness to learn — vendor systems, our POS, and the parts side of every brand we carry

Full-time Monday – Friday (nights, weekends, and holidays off)

Hourly pay $17.00 – $22.00 based on experience

Health insurance plan with premium supplementation by employer for employee AND family

Paid holidays, vacations, and personal days

Retirement plan with employer match

Employee store discount program

Company-supplied workstation, phone, and tools

Continuous paid training — vendor systems, parts procedures, and our POS

Room for advancement on a growing, two-generation family business

Quarterly company team celebrations

A workplace built around the "Escape from Grouchy" philosophy — we have fun here

At least 18 years of age

High school diploma or GED required

Possess a valid U.S. driver's license with a clean driving record

Pass a pre-employment drug screening and criminal background check

Strong computer skills — comfortable in email, spreadsheets, vendor web portals, and our POS

Excellent verbal and written communication; able to write a clear note and make a clear phone call

Demonstrated attention to detail — the role lives or dies on six required fields on every service call

Ability to manage multiple open parts orders simultaneously without losing track

Comfortable working in a small-team environment where ownership of the function matters

Customer-service, dispatch, parts, warranty, or admin experience preferred — but not required