Lead Electrical Service Technician

Job Description

The role of the service and installation manager is to manage the workflow through the department ensuring the quality of the deliverables, and to grow the service team. The service manager reports to the production manager and receives project information and requirements from the PM. The manager will work with the project team leaders and assembly team leader for the project requirements and service team direction.

The service manager will communicate with the project team leaders and PM when additional resources or equipment are needed, as well as when issues arise with completing the tasks to the requirements or timeframe. The service manager is tasked with growing the department. Both from a physical standpoint and individual team member growth. From the physical standpoint, the manager will work with the HR manager to attract, interview, and hire new team members.

On the individual side, the manager will facilitate training programs, internally and externally, working with management and other department team leaders.

• Analysis of project requirements for ability to complete and meet the required dates.
• Estimate required time for jobs, and identify the need for outsourcing with the PM.
• Determine and obtain quotes for materials, tooling, and supplies and coordinate with the PM and purchasing.
• Coordinate and direct the service team through each project. Assign tasks to specific team members with their growth in mind.
• Attend production and requested project meetings.
• Update the PM with the status of service and installment tasks & budget on each open project.
• Schedule in change/rework requirements as needed.
• Ensure the quality of the department deliverables and address any quality concerns immediately with repair and prevention. Initiate Corrective Action Request as necessary.
• Ensure a safe working environment for team members and ensure each team member works safely using the measures put in place.
• Ensure final project information and service reports are complete and marked up drawings are delivered to the engineering manager.
• Assist HR with recruiting, interviewing, and training new hires.
• Provide service team performance evaluations.
• Provide staff disciplinary action with HR assistance.
• Assist HR and management in developing training programs for new hires and work study students.
• Provide budgets for equipment and tooling upgrades.
• Coordinate with PM to cover for planned time off.