Business Services Account Manager

Responsibilities

• Proactively manage the company's relationship with commercial and industrial customers
• Serve as the customers' single point of contact for Energy Delivery
• Provide Energy Solution consultation based on customer's needs to lower costs
• Develop and maintain professional relationships with assigned customers
• Respond to customer inquiries including power quality and billing questions
• Participate in industry and community activities and organizations

• Bachelor's degree in Business, Finance, Marketing, Engineering or Industrial Technology with at least 2 years of customer service experience in a technical environment
• Associate Degree in a study listed above, with at least 4 years of customer service experience in a technical environment
• High school diploma or GED with a minimum of 6 years of customer service experience in a technical environment
• Certification as a Certified Energy Manager (CEM) or other Energy Rating Certification is preferred
• Must have strong proficiency in Microsoft Office Products
• Must possess a valid Driver’s license
• Must be available to assigned customers 24/7/365 except while on approved vacation or paid sick time.

• Certified Energy Manager (CEM)