Broadband Specialist

Who We Are
Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people. Our mission is to bridge the digital divide by delivering fast, reliable internet, free digital and HD TV choices, and advanced home security and phone services.

As a Broadband Specialist I (Field Technician), you will focus primarily on new installations and modifications of cable television and broadband services. You will drive a company van, visit customer homes, and represent Mediacom with professionalism. Your responsibilities include installation, service changes, outlet additions, disconnections, payment collection, and addressing special customer requests.

• Company‑provided vehicle and gas card
• On‑the‑job training with rapid promotion opportunities
• Company‑provided tools, tablet, and phone
• Health, vision, and dental insurance
• Paid vacation, holidays, and flex paid time off
• 401(k) with generous company match
• Pay increases through self‑guided training
• Performance bonus potential
• Employee discounts on Mediacom services; reimbursements where services are unavailable
• Education enrichment up to $5,000 per year for qualified employees
• Company‑provided uniforms and boots
• Employee wellness program

• Complete exterior and interior drop installations, including pre‑wired units
• Perform new connections, reconnects, non‑pay disconnects, add outlets, and install/remove converters
• Analyze picture quality and judge acceptability of delivered picture following installation
• Work with connectors, fasteners, and wire; use hand tools
• Use customary CATV hand and power tools for job duties
• Complete required paperwork per system management
• Read signal levels with field strength meter, adjust levels, and install tap‑off devices
• Climb poles and use safe gear, ladders, or other structures as needed
• Lift and carry loads up to 100 lbs.; work in confined spaces such as crawl spaces
• Use and maintain a VOM or DMM for voltage checks
• Interpret drop system layouts from blueprints
• Inform customers of FCC rules and company policies
• Drive company vehicles; maintain vehicle upkeep and use bucket truck as required
• Generate company revenue through effective sales techniques and offer product information, campaigns, and promotions
• Perform additional duties such as cleanup, salvage of wrecked materials, and general assistance
• Adhere to applicable codes, requirements, guidelines, company procedures, and safe work practices to provide outstanding customer experience

• No experience required
• High school diploma or GED required
• Valid driver's license with a satisfactory driving record
• General mechanical and consumer device knowledge
• Strong interpersonal and communication skills
• Ability to work in high or tight spaces
• Ability to work in all weather conditions and at various heights
• Flexibility for evening, weekend, holiday, and overtime work

• Frequent handling of heavy objects (approx. 50–100 lbs.) and materials or heavy hand tools

Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.

The salary range for this position is $4.25 – $15.25 per hour. Salary determinations consider factors such as experience, skills, education, and certifications.