Front Desk, Administrative​/Clerical

Shifts Available

Mon-Fri (7 AM-3 PM)

Mon-Thurs-Fri-Sat-Sun (7 AM-3 PM)

The Front Desk serves as the first point of contact for participants, visitors, and community partners at Just Compassion’s Tigard Shelter. This position is responsible for maintaining a welcoming, safe, and trauma-informed reception area while performing administrative and data entry tasks to support overall shelter operations.

The Front Desk position balances hospitality and administrative responsibilities, ensuring that all participants receive professional, compassionate service and that essential data, including entries into HMIS and internal systems, are completed accurately and timely.

• Supports daily shelter operations by providing front desk coverage, participant support, administrative coordination, and data entry services.
• Maintains a welcoming, organized, and trauma-informed reception environment for participants, visitors, and community partners.
• Ensures accurate documentation, communication, and coordination of participant information and shelter operations.

• Greet and assist participants, visitors, community partners, and service providers in a professional, welcoming, and trauma-informed manner.
• Answer and route phone calls, emails, and in-person inquiries to appropriate staff or departments.
• Monitor entry and exit activity to maintain building security and ensure only authorized individuals access the facility.
• Maintain participant, visitor, and service provider sign‑in logs and related documentation.
• Provide information regarding shelter services, expectations, policies, and available resources.
• Respond calmly and professionally to participant concerns, conflicts, or behavioral escalations and notify supervisory staff as appropriate.
• Input and maintain participant data, service records, bed utilization information, and related documentation within HMIS and internal tracking systems.
• Ensure accuracy of daily data entry including participant intakes, exits, service transactions, and shelter utilization records.
• Maintain paper and electronic files consistent with HIPAA, confidentiality standards, and agency policies.
• Prepare logs, reports, data summaries, and administrative documentation as assigned.
• Support administrative functions including filing, copying, supply tracking, document organization, and work order coordination.
• Assist with internal communications, scheduling coordination, and document management.
• Serve as a communication point during incidents or emergencies by relaying information to staff, participants, and emergency responders as needed.
• Monitor lobby and reception areas to promote safety, cleanliness, and organization.
• Document incidents, facility concerns, maintenance needs, and operational updates promptly and accurately.
• Collaborate with Program Supervisors, Safety Coordinators, Case Managers, and other shelter staff to support coordinated participant services and daily operations.
• Assist with participant check‑ins, orientations, and shelter intake processes.
• Communicate effectively across shifts to maintain continuity of information and participant support.
• Participate in staff meetings, trainings, and ongoing education related to trauma‑informed care, cultural responsiveness, and data management systems.
• Apply housing‑first, harm reduction, trauma‑informed, and participant‑centered approaches in all interactions and services.
• Perform additional duties as assigned in support of shelter operations.

• High school diploma or equivalent.
• Minimum of one (1) year of experience in administrative support, customer service, front desk operations, or a related field.
• Strong computer skills including experience with Microsoft Office, Google Workspace, or similar platforms.
• Strong communication and interpersonal skills with the ability to work effectively with diverse populations.
• Strong organizational skills and attention to detail in data entry, recordkeeping, and documentation.
• Ability to remain calm, professional, and solution‑focused in fast‑paced or crisis situations.
• Demonstrated understanding of confidentiality, professional boundaries, and trauma‑informed engagement practices.
• Abil…