Product Guide III; Part-time - Bridgeport Space

About Rivian

Rivian is on a mission to keep the world adventurous forever. This goes for the emissions‑free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

RIV Level: 3

Address: 7393 SW Bridgeport Rd Tigard, OR 97224

RIV Product Guide III – You are the face of the brand, cultivating strong connections with our community through memorable and engaging experiences. In this customer‑oriented role, you will lead the delivery of intuitive, innovative interactions that inspire loyalty and trust. We’re searching for enthusiastic individuals with an obsessive approach to elevating the customer experience. You’ll be committed to over‑delivering delight to our community—from initial engagement to vehicle delivery.

• Welcome, engage, and educate customers, providing a positive and inclusive experience for everyone who visits; ensuring their needs are met and expectations exceeded.
• Achieve key performance indicators such as leads captured, lead capture rate, lead‑to‑drive rate, sales orders influenced, and customer experience (NPS & survey results).
• Engage with Rivian customers and identify unique needs to create individualized experiences including demonstration drives and customer deliveries.
• Commit to achieving commercial business objectives and supporting brand initiatives, including demand generation, lead generation, product deep‑dives, gear demos, trip planning, food & beverage offerings, and community events.
• Possess high level brand and product expertise, staying up to date on all required training and courses.
• Maintain strong knowledge of all tools, including POS (Point of Sale) and CRM (Customer Relationship Management) and actively leverage these platforms to generate leads and enhance customer experience.
• Perform day‑to‑day operational duties, including event production and support, BOH upkeep, food & beverage support, general space upkeep, cleaning duties, and building or maintaining visual displays as necessary.
• Relentlessly uphold retail, hospitality, and vehicle presentation standards, ensuring our locations always look and feel premium.
• Take on additional projects, duties and assignments as required or by request from leadership.

• 2+ years’ experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality environment (preferred).
• At least 18 years of age. Must be 21+ years of age to operate any Rivian vehicle.
• High School Diploma or GED required.
• Work a flexible schedule to support customers on nights, weekends and/or holidays; travel as needed for market launches and operations.
• Experience using POS and CRM software preferred.
• Working knowledge of Google Workspace with the ability to learn new tools quickly.
• Valid driver’s license in the state/province of residence; no drug or alcohol related driving incidents in last 3 years; no more than one serious moving violation in last 3 years; no driving related suspensions or revocation of driver license within 3‑5 year period; subject to continuous MVR monitoring.
• Must have or be eligible to obtain a sales license, notary license, and/or food handling certification (within first 90 days of employment) if applicable in the state/province of your assigned work location.

• Physical exertion may be required: sitting up to 2 or more hours, standing up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs.
• Frequent use of hands for grasping and using tools, entering data, writing communications, or calling customers or internal partners.
• Strong understanding of written and spoken English.
• Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance…