Customer Service Representative, Personal Insurance

Find your place at The Partners Group, a purpose‑driven company committed to making a difference in our community through our work and inspiring others to do the same. TPG's success is driven by a culture that values partnerships. We are looking for people who invest in their relationships, seek to learn, create winning solutions for all, and do what they say they are going to do.

Hard work goes without saying at TPG, supported by a culture that thrives on having fun while living well. This is what it means to be a partner for our clients and teammates. If you are ready to join an organization that has won many “Employer of Choice” awards, let’s work together! The Partners Group currently has an exceptional opportunity for a customer service professional to join our Personal Lines team in Renton, WA as a Customer Service Representative.

In this role, you'll help strengthen our long‑term client relationships by delivering responsive, high‑quality service every day. You'll be the primary contact for our existing Personal Lines clients, ensuring their questions are addressed quickly, accurately, and with genuine care. Your work will support our Advisors and Account Managers while contributing directly to customer retention, client satisfaction, and team performance.

This role is ideal for someone who enjoys solving problems, communicating clearly, and building trust with clients. It is a great fit for service‑oriented professionals who thrive in a fast‑paced, collaborative environment.

• Serve as the primary point of contact for existing Personal Lines clients via email and phone
• Process policy changes, handle billing questions, troubleshoot issues, and provide clear coverage explanations
• Identify coverage enhancements and recommend appropriate endorsements for home and auto policies
• Maintain accurate documentation and follow established procedures within AMS
  360
• Collaborate with Advisors, Account Managers, carriers, and internal teams to support seamless service
• Seek opportunities to strengthen client relationships and support retention efforts

Location:

Renton, WA (also open to Portland, OR); in‑office with hybrid remote opportunities

Hours:

40 hours/week, Mon‑Fri
Compensation: $22.00‑26.00 per hour, non‑exempt (DOE; approx. $45,760‑54,080 annually)

Physical Requirements:

Ability to sit for long periods of time, ability to communicate verbally and in writing, and ability to handle long periods of screen time.
Travel:
Minimal, if any

• Minimum of 2 years of Property & Casualty insurance experience, or 2 years of comparable customer service experience
• Active Property & Casualty license, or willingness to obtain it within four months of completing a pre‑licensing course
• Proficiency with the Microsoft Office Suite and ability to learn and navigate carrier systems
• Strong verbal and written communication skills, with the ability to explain complex information clearly
• A client‑service mindset, dependable follow‑through, and comfort managing multiple priorities
• Strong organization, attention to detail, and accuracy in documentation

• Experience using AMS
  360 or a similar agency management system
• Knowledge of personal lines insurance products, including common coverage gaps and endorsements
• Demonstrated success in building strong client relationships and supporting retention
• Ability to work effectively across teams and adapt to evolving client needs

At TPG, you’ll be part of one of the largest independently owned insurance brokerages in the Pacific Northwest where collaboration, integrity, and a client‑first mindset guide everything that we do. We foster a supportive, professional environment that values expertise, teamwork, and long‑term growth – and we invest in our people so they can do their best work. This includes:

• A comprehensive benefits package including generous Paid Time Off, Medical and Dental Insurance, Life and Disability Insurance, a Retirement plan, and employee ownership opportunities
• Ongoing support & development, including Continuing Education and…