Front Desk Associate

Job Details

Location:

Tigard, OR 97224

Position Type:
Full Time

As a Front Desk Associate at Planet Fitness, you will be the first point of contact for members and guests, delivering exceptional customer service while helping to maintain the clean, welcoming, and organized environment of the club.

• Customer Service:
  Greet members and guests in a friendly and professional manner, ensuring that everyone feels welcome and valued.
• Member Support:
  Assist members with inquiries about membership options, policies, and gym services. Help with equipment usage and direct members to the right resources.
• Administrative Tasks:
  Check-in members as they arrive, maintain an organized front desk area, and handle membership-related transactions (e.g., billing, renewals).
• Facility Presentation:
  Ensure the front desk and surrounding areas remain tidy, contributing to the overall cleanliness and appeal of the club. This includes maintaining locker rooms and bathrooms by ensuring they are clean, stocked, and well-presented throughout the day.
• Promote Membership Sales:
  Educate potential members about the benefits of joining Planet Fitness and encourage sign-ups for memberships, personal training, and other services.
• Team
  
  Collaboration:
  
  Work alongside fellow team members and management to achieve club goals, maintain a clean and safe environment, and deliver excellent customer service.

• Previous customer service experience is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills.
• Positive attitude with a passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.