Service Department Assistant - BMW of Tigard

BMW of Tigard is looking for a Service Department Assistant to join their team!

• Greet the client upon entering the service drive or department
• Welcome and check clients into queue to meet with service advisor
• Set expectations with the client regarding duration of the service visit and repairs
• Help clients schedule service appointments, gather estimates and warranty information
• Answer and manage incoming telephone calls
• Find status of client vehicles within dealer management software
• Assist clients with status updates, close out their service paperwork and/or collect payment
• Responsible for accurately counting cash drawers
• Assist clients in obtaining alternative transportation
• Shuttle vehicles between sales or service departments
• Perform general office, clerical and administrative duties as needed
• Perform all other duties and special projects as assigned

• High School Diploma
• Proficient in various desktop tools including MS Office programs
• 2+ years customer service or call center experience
• Comfortable working in a fast-paced environment
• Action oriented and adaptable to changing conditions
• Proactive and organized approach to multitasking
• Ability to prioritize tasks
• Decisions are guided by policies and procedures; receives moderate guidance and oversight from manager
• Ability to communicate with customers, stores, team, and leadership at all levels of the organization in a manner that is reflective of the Holman values and that strongly promotes the Holman brand at all times
• Excellent interpersonal skills, both in person and over phone, with focus on rapport building, listening, and professionalism

Compensation: $23.50 per hour

Schedule:

7am – 4pm, 8am – 5pm, or 9am – 6pm, 5 days a week – ability to work every Saturday or rotating Saturday (every 3rd Saturday)

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with company match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental Leave
• Paid Military Leave
• Tuition Reimbursement

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.