IT Support Technician II

About Us

Rate of Pay: $

Schedule: Monday - Friday (8am-5pm)

Hours: 40 Full-Time

Location: Tigard, OR

Properties: Corporate

Benefits: Medical, Dental, Vision, Rx, PTO, 11 Paid Holidays, Short- & Long-Term Disability and Life Insurance, Employee Assistance Program. Accident/Cancer Plan, Medical and Dependent Care Flex Benefit

* Salary is typically hired between minimum and midpoint of salary range depending on experience and any rent benefit adjustments.

Cascade Management, Inc. and its principals began providing property and asset management services in 1974. We continue to manage the majority of properties from our original portfolio, which has grown substantially over time. Through our growth, the commitment to our properties, owners and employees remains fundamental to our values.

Cascade Management’s Service Model is the foundation of everything we do and is expected to be upheld every day you come to work. Our Service Model represents the most important behaviors and actions to ensure a stakeholder interaction is positive every time. As an integral part of the Cascade team, all members are expected to carry out our Service Model of Friendly, Helpful, Knowledgeable, Respectful, and Responsive.

The IT Support Tech II under direct supervision, installs, maintains, tests and repairs systems and networks. This position is distinguished from an IT Support Technician I by expanding the technical role and operational procedures, while also demonstrating an ability to use independent decision making and initiative to solve complex problems. This involves working directly with customers, owners, and end users, providing advanced troubleshooting skills and determining best practices and standard computing procedures.

The IT Support Tech II will assist in expediting process workflow while completing business objectives, addressing all computing needs and resolves assigned service requests, monitors site performance and up-time through customer communication and feedback. Performs responsibilities in accordance with all company standards, policies, and procedures.

• Manages and provides assistance on various software applications and hardware systems for department users and/or the university community.
• Manage, resolve and track Help Desk user tickets for all Tier 2 issues.
• Provide individual instruction and/or training to users on new or updated technologies. May train student employees.
• Performs routine and non-routine technical assistance and maintenance duties.
• Assists in managing all updates in record keeping system; may document projects and maintain user instructions.
• Provides support with tracking inventory levels of equipment and materials; performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports and/or system errors.
• May order, track and perform billing for technology or department.
• Manages, schedules and performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and basic to complex network failures and conflicts.
• Assists with the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.
• Performs research, supports development initiatives, and performs implementation of new technologies with moderate to high scope and impact.
• Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices (remote access and in person).
• Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.
• Create standardized written systems within scope of work to achieve departmental standard operating processes (SOP) in partnership with IT System Admin and Manager roles.
• Supports department team members in a variety of IT related projects, issues and solutions with a higher level of complexity and risk.
• Performs miscellaneous job-related duties as assigned.

* Essential Functions