Help Desk Technician

Dealership: L0238 Driveway Finance Corporation

Help Desk Technician – Driveway Finance Corporation (DFC), a modern automotive lender and part of the Lithia & Driveway (LAD) family.

Location:

Tigard, OR (hybrid – 3 days in office, 2 days remote)

Compensation: $60,000 – $85,000 (typical starting range $60,000–$70,000).

• Level 1 support for DFC systems
• Respond to inbound calls and assist with ticket creation and updates
• Provide basic ticketing support and issue tracking assistance
• Coordinate system support issues with Business Analysts, Lithia IT support and third‑party vendors to meet the DFC SLA’s
• Troubleshoot and provide hardware and software support for end users
• Assist with DFC phone system management, support, and monitoring
• Assist in updating, testing, and implementing new systems for DFC
• Process onboarding, transfers, off‑boarding tickets & documentation and provide first‑day support for new DFC employees
• Process hardware requests, station setup, and assist in managing the DFC tech inventory
• Handle diverse supportive tasks that may need immediate attention
• Process correspondence, forms, and other documents (scanning and saving documents as needed)
• Other duties as assigned

• Working knowledge of phone and network technologies
• 1 year experience of technical support preferred
• Strong attention to detail
• Sense of urgency
• Excellent communication
• PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
• High school graduate or equivalent, 18 years or older required

• Up to 1/3 of time: standing, walking, lifting up to 25 pounds
• Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays
• PTO: 80 hours front‑loaded on day1
• Short and Long‑Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

We are a drug‑free workplace.

We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Reasonable accommodations may be made to enable individuals to perform the essential functions.