Emergency Care Area Manager

SUMMARY

At Zoom Care we are working hard to make healthcare easy. Our mission is to deliver innovative, high-quality, convenient healthcare when patients need it. We offer same-day, no-wait visits in urgent care, primary care, and specialty care and we’re expanding from our roots in the Pacific Northwest to new markets. We hope you will apply to become part of our dedicated, fast-moving team of superstars.

Zoom Care is seeking an Emergency Care Area Manager to join our team!

The Area Manager is responsible for leading a team of Clinic Associates (ZAs)/Medical Assistants (MAs) to deliver the best-in-class patient experience. The Area Manager will optimize and drive clinic performance for their assigned clinics by leading their team in the daily operations of the clinic. The Area Manager will spend most of their time in clinics providing coaching and feedback based on observed behavior, patient feedback, and performance metrics.

• Monday – Friday | 8:00am – 5:00pm
  • Schedule varies based on business needs
  • Available for Clinic Needs on evenings and weekends as needed
• Depending on the position and associated requirements, there may be additional mandatory training requirements.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Represent and model our core values:
  Awesome, Creative, Respectful, Team Players, Get It Done.
• Partner with the Super Medical Director to ensure both PDX Super locations are fully staffed and equipped to provide Emergency Care 7 days a week, 365 days a year.
• Maintain responsiveness to daily staffing needs across PDX Super locations.
• Ensure PDX Super locations maintain operational readiness to deliver Emergency Care, including:
  • Ensuring facilities have the resources needed to operate at full capacity
  • Supporting Imaging staff and ensuring compliance with Imaging inspections
  • Supporting CLIA onsite labs at each Super location
  • Ensuring monitors, EKG machines, and emergency care equipment are properly maintained and available during patient care hours
• Partner with the Medical Director of Super to optimize operational and financial performance, including profit and loss management, strategy development and deployment, and creation and execution of the Super operational playbook.
• Act as a player/coach to mentor and lead clinic staff, including hiring, supervising, and coaching Medical Assistants, Imaging Technicians, and Laboratory Personnel.
• Learn and periodically support patient check-in/check-out workflows as needed to support clinic operations.
• Partner with the Medical Director of Emergency Care to develop, monitor, and support key performance indicators (KPIs) for PDX Super locations, ensuring workflow efficiency, strong visit volumes, and an excellent patient experience.
• Represent team needs clearly and effectively to leadership and stakeholders.
• Assess team member scope, development needs, succession planning, and clinic outcomes; create and promote development plans accordingly.
• Provide monthly analysis of workflows and clinic efficiencies related to patient experience and resource management.
• Oversee facilities and inventory management for each clinic in the assigned area.
• Manage team performance and ensure compliance with federal, state, and local regulations, as well as company policies and procedures.
• Perform other duties as assigned.

• Bachelor’s degree in healthcare management, business administration, or a related field preferred
• 3+ years of management experience preferred
• High school diploma or GED equivalent
• 1+ year of management experience
• 3+ years of retail or customer service leadership experience, preferably in healthcare
• Proven success managing teams of 10+ employees
• Proven success managing business results and performance metrics
• Strong analytical, critical thinking, and problem‑solving skills
• Excellent verbal, written, presentation, and interpersonal communication skills
• Ability to work effectively in a fast‑paced, dynamic environment
• Strong character with a high degree of flexibility and resilience
• Demonstrated ability to coach and develop teams to achieve outcomes
• Proficiency with…