Team Lead, Retail

Overview

Tecovas is passionate about offering an incredible customer experience for first-time boot buyers and western enthusiasts alike. We are looking for a talented Part-Time
Team Lead who will contribute to a profitable and customer-centric environment through the development of a team and management of total store operations. You will support product flow and apply merchant and customer service skills to curate a compelling in-store experience.

• Supports the Store Manager in recruiting, hiring, and retaining top talent
• Supports the Store Manager in creating and maintaining a succession strategy
• Foster a culture of strong communication and teamwork to balance operational, visual, and customer priorities
• Administers performance appraisals, sets goals and conducts consistent touch-bases with direct reports
• Cultivates an environment of genuine customer connection
• Demonstrates extraordinary service and acts as a brand ambassador reflective of the company values
• Facilitates an energized pace, positive service environment and team development
• Delivers high-quality product services with attention to detail (branding, debossing, boot stretching, brim shaping, boot shines) to ensure a premium customer experience
• Understands an OMNI Channel business and implements processes and tools to better service the customer
• Facilitates the sharing of product knowledge
• Upholds stock-to-sales processes, presentation standards, and manages product placement
• Maintains an effective store structure, floor plan, and appropriate fixture usage
• Upholds and ensures compliance with shipments, transfers and restock standards
• Adheres to and develops awareness around internal and external Loss Prevention procedures
• Set clear objectives and expectations to drive a consistent store experience and ensure excellent operational and visual standards
• Encourage and demonstrate adaptability; positively affecting change and enabling the team to successfully execute a shared vision

• 2+ years Retail Management experience
• Must be available to work 15-20 hours per week
• Exceptional leadership, selling, and customer service skills
• Strong merchant skills and a history of delivering financial results
• Proven record of hiring and developing great talent
• Experienced in coaching, counseling & conflict resolution
• Independent, proactive, results-driven work ethic
• Utmost character, honesty, and transparency

• High School Diploma required (College Degree preferred)
• Must be at least 18 years of age or older
• Continually able to stand/walk for extended periods of time, and be able to reach overhead, bend, squat, and kneel as you organize and stock inventory
• Ability to deliver excellent customer service while implementing loss prevention practices
• Able to lift up to 30lbs regularly and perform store maintenance tasks
• Must have reliable transportation
• Must be available to work weekends (Friday, Saturday and Sunday), evenings and holidays as needed

• Competitive hourly compensation + incentives
• Free boots and generous employee discount

The hourly rate for this position is $20 - $22. The actual compensation will be based on factors such as the candidate's skills, qualifications, and experience.

Tecovas was born out of a love for cowboy boots, their time-honored craftsmanship, rich materials that last, and traditional styling that always looks good. Each pair of Tecovas boots is crafted by hand in over 200 steps. With 42 retail stores across the country, we are growing and hiring passionate, humble, positive, and talented people determined to help us continue to grow.

Important note: We strive to hire values-aligned people because we believe it takes each and all of us to be successful, and lead with grit, speed and a clear vision of where we're headed. In a remote setting, interviewing at Tecovas may include phone interviews, virtual on-site interviews, and on-the-job mock cases. We are committed to running a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant.

If you're on the fence, just give it a try!

We are an Equal Opportunity Employer and we encourage all qualified individuals to apply. Information collected during the application process is subject to our privacy policy.

Offers of employment may be conditional pending the completion of standard onboarding procedures.

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