Furniture Bank Coordinator - Part Time

Reports to:

Furniture Bank Manager

Position:
Furniture Bank Coordinator (Part‑time, Hourly)

Location:

Tigard, OR (9806 SW Tigard St, Tigard, OR 97223); other locations:
Portland, Gresham.

Schedule:

Tuesday & Saturday, 8:30 am – 5:30 pm.

Starting Pay Rate: $27.52 per hour.

The Furniture Bank Coordinator supports Community Warehouse with daily program operations, facilitating intake and distribution of furniture and household items and maintaining positive communication with staff and constituents.

• Provide welcoming, respectful and compassionate service to diverse clientele with a trauma‑informed approach.
• Answer client and case‑manager questions while adhering to policies and procedures.
• Support flow of client appointments and daily schedule.
• Practice safe lifting techniques and prioritize safety practices.
• Represent Community Warehouse professionally to donors, volunteers and community members.
• Participate in regular meetings, check‑ins, performance evaluations, department and all‑staff meetings, and trainings.
• Complete additional duties as assigned.
• Answer incoming calls and respond to emails regarding appointments, donation inquiries and other furniture bank operations.
• Assist in appointment scheduling, send reminders, review upcoming appointments for accuracy.
• Check‑in clients and caseworkers: complete intake paperwork and data‑entry.
• Check‑out appointments, including a walkthrough with clients and case managers, ensure accurate inventory, process payments and provide invoices/receipts.
• Greet donors, screen donations, assist donors with unloading, write donation receipts, and document accurate inventories.
• Ask in‑kind donation drop‑offs for financial contributions.
• Determine if donated items meet criteria; sort and stock items; perform light cleaning, assembly and minor repairs.
• Engage and support volunteers and volunteer programs.
• Support appointments: virtual or direct service, client selection of items, pack and mark fragile items.
• Gather selected items per appointment and move to staging area for client transport or pickup.
• Lead or support case‑manager orientations.
• Maintain cleanliness and organization of indoor/outdoor spaces.
• Unload trucks of donated goods.
• Assist mattress recycling program: record mattresses, load/unload pods, support drivers.
• Assist Pickup Drivers: operate company‑owned 20‑foot truck, pick up or deliver furniture, accept payment, record transactions, ensure safety guidelines.
• Assist Enterprise team with inventory transfer, support Estate Store operations, answer customer questions, assist checkout, package purchased items.

• High school diploma or GED preferred.
• Excellent customer service skills and experience with de‑escalation tactics.
• Strong verbal and written communication skills.
• Ability to prioritize tasks and switch between duties efficiently.
• Ability to work independently and as part of a team.
• Comfortable with learning technology (Excel, Square, online scheduler, data reporting system).
• Driver’s license and clean driving record (preferred); willingness to drive 20‑foot truck (preferred).
• Must pass criminal background check.
• Ability to work with a diverse group of people in an equity‑focused environment.
• Commitment to the mission and values of Community Warehouse.
• Creative thinking, sense of humor, efficient work style.

• Stand, stoop, reach overhead, climb ladders, move furniture, heavy lifting.
• Regularly lift 50 lb independently; lift over 50 lb with partner or tools.
• On feet for 6‑9 h per day; walk, carry, lift frequently.
• Key typing, answer phones.
• Work in non‑temperature‑controlled warehouse.
• Sit or stand extended periods.
• Drive 10‑14 or 20‑foot box truck (training available).
• Reasonable accommodations may be provided.

• Employee Assistance Programs effective first day.
• Access to financial and legal advice through BPA Health.
• Employer contributions for eligible employees.
• Work‑life balance and 4‑day work week.
• Vacation and flexible paid time off.
• Holiday pay and floating holidays.
• Internal growth & development opportunities.
• Training and professional development.
• Internal openings posted before external.
• 20% employee discount at Estate Stores.

Community Warehouse maintains a Non‑Discrimination Policy. As an equal‑opportunity employer, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, disability, marital status, citizenship, or veteran status.