Admin Assistant

Are you a multitasking master with a passion for helping people and an eye for detail? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to grow? If so, you might be exactly who we’re looking for!

At West Coast Insurance Brokers, we’re not your typical agency. We’re a tight-knit, motivated team that believes in working hard, celebrating often, and leading with heart. Our leadership is hands‑on, our culture is positive and collaborative, and our clients mean the world to us.

This isn’t just another customer service job – it’s a chance to be part of something meaningful, where your work protects people, your ideas matter, and your potential is unlimited.

If you’re ready to challenge yourself, grow your career, and join one of the most inspiring teams in the industry, we would love to meet you.

• Annual Base Salary + Bonus Opportunities
• Paid Time Off (PTO)
• Mon‑Fri Schedule
• Hands on Training
• Evenings Off
• Career Growth Opportunities
• Flexible Schedule

Client Care & Support: Be the friendly, professional voice that answers calls, assists clients, and provides quick, accurate help with their insurance needs.

Policy Service & Maintenance: Process policy changes, cancellations, reinstatements, and endorsements ensuring every detail is handled precisely and on time.

Audit & Invoice Coordination: Assist with audit reports, billing questions, and invoice processing, helping clients stay on top of their accounts while keeping internal records accurate.

Certificates & Compliance: Prepare and issue certificates of insurance (COIs) with speed and accuracy because clients rely on us to help keep their businesses running smoothly.

Backend Accuracy & Data Entry: Handle the behind‑the‑scenes work that keeps everything moving: uploading documents, updating client files, and maintaining carrier and system accuracy.

Problem Solving & Resolution: Take initiative when issues arise, communicate effectively with clients and carriers, and follow through until every detail is resolved.

Team

Collaboration:

Work hand‑in‑hand with our account managers, brokers, and leadership team to deliver the high‑touch service that sets West Coast Insurance Brokers apart.

What It Takes to Succeed Here – Experience that Counts: You’ve worked in customer service before; bonus points if it was in insurance, finance, or another detail‑driven field where accuracy and follow‑through are key.

Communication Mastery: You’re confident on the phone and clear in writing. You know how to explain complex things simply and do it with patience and professionalism.

Multitasking Ninja: This role moves fast. You’ll juggle calls, certificates, invoices, audits, and data entry all while keeping clients happy and files spotless.

Problem‑Solving Pro: You don’t just point out issues—you find solutions. You’re proactive, resourceful, and not afraid to ask questions when something doesn’t look right.

Customer‑Focused Heart: You genuinely care about people. You take pride in helping clients protect what matters most and treat every interaction as an opportunity to build trust.

Detail Obsessed & Organized: Accuracy isn’t optional here; it’s essential. You manage your time well, stay composed under pressure, and always follow through.

Tech‑Savvy & Adaptable: You’re comfortable using CRMs, email, and digital tools and you’re quick to learn new systems.

Team Player Energy: You bring positivity, accountability, and collaboration to every interaction. When one person wins, the team wins.