Store Manager - Washington Square

Position:
Store Manager

Lush North America has been creating fresh and handmade cosmetics for the past 20 years, keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to fair trade sourcing, supporting sustainable communities, and giving back to organizations that can make a difference.

• A fun and funky store atmosphere where individuality is encouraged.
• A 50% discount off all products.
• An unconventional retail structure that supports entrepreneurial spirit.
• Opportunity for growth through internal promotion.

As a Lush Store Manager, you embody the core values—Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose—in every interaction. You lead staff, motivate teams, and make business decisions that reflect these principles.

• Collaborate on plans to exceed daily sales goals and ensure a unique, inclusive customer experience.
• Educate customers and staff on brand values and positions on ethical issues such as fighting animal testing, vegetarian ingredients, and packaging.
• Deepen product knowledge and provide informed recommendations.
• Use business acumen to develop and execute plans that improve KPIs and achieve sales goals.

• Coach, develop, and implement staff development plans; provide constructive feedback.
• Maintain a diverse team and prioritize DEIB training and initiatives.
• Create action plans to enhance staff engagement and handle performance concerns with empathy.
• Lead recruitment and selection with transparent and equitable practices.

• Ensure compliance with policies, time and attendance standards, health and safety protocols, and respectful workplace guidelines.
• Train staff on inventory standards, barrier rotation, and ordering to maintain optimal stock within budget.
• Create and execute merchandising plans that improve KPIs and provide a clean, attractive environment.
• Schedule staff to meet peak demand, manage breaks, and maintain payroll accuracy while staying within the labor budget.

• 3–5 years of management experience in a retail environment.
• Strong HR skills: hiring, scheduling, training, conflict resolution, and performance management.
• Excellent listening and communication skills.
• Excellent analytical, critical thinking, and troubleshooting capabilities.
• Excellent organization and time‑management skills.
• Strong customer service, supervisory, and sales skills.
• Knowledge and interest in skincare, natural beauty, and ethical business.
• Ability to work flexible hours, including holidays, evenings, and weekends.

• Experience with consultation‑based customer service models.
• Ability to develop and train staff through positive coaching and feedback.
• Proven record of developing retail staff careers.
• Proficiency in Excel, Microsoft Suite, and adaptability to other systems.
• Experience in cross‑cultural collaboration, DEIB or social justice training.
• Fluency in Spanish, French, or other languages.

Washington Square Pay: $33.65 USD – $33.65 USD

Lush North America is an equal‑opportunity employer. Employment decisions are based on qualifications, experience, and business needs, with no regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or any other protected characteristic.