Accounting Assistant II -Utility Billing

OUR PURPOSE

At the City of Tigard, our talented, industrious, and innovative municipal government professionals have been providing essential services and recreational spaces to Tigard’s growing community for over 60 years. City of Tigard team members enjoy meaningful work, a diverse and inclusive culture of belonging, job specific flexibility and opportunities for growth and advancement. Incorporated in 1961, Tigard is Oregon’s 12th largest city and is part of the Portland metropolitan area.

At Team Tigard, we are the ambassadors of our municipal services to the members of our community. We aspire to treat all people with dignity, respect, and care; to demonstrate the equitable and sustainable practices that are environmentally and fiscally sound, and to engage with each other as trusted colleagues to achieve excellence in all we do. We do the right things, and we get things done.

• Maintains and updates utility billing database; enters service calls; processes account transactions related to customers moving in/out of homes and residences; processes service orders.
• Prepares data file to process utility billings; research problems; receives, processes, and posts payments and issues receipts; handles and balances cash and credit card payments; processes accounts for collections; reconcile reports.
• Assists in providing excellent customer service via telephone, email and/or counter support to the public and staff; responds to inquiries by explaining procedures; provides general information; distributes forms and other documents as requested refers callers/visitors to appropriate department; takes and relays accurate messages; transfers callers to voicemail when necessary.
• Receives cash, makes change, and issues receipts; balances cash to appropriate account.
• Provides backup support to the Business Licensing team, answering inquiries and offering clear guidance to effectively support business needs.

• Demonstrate professional written and verbal communication skills through direct customer interactions via phone, email and in person.
• Detail-oriented and highly organized with strong ability to manage multiple tasks efficiently.
• Proven ability to work effectively in fast-paced, high-volume setting.

• Equivalent to the completion of the twelfth (12th) grade AND
• Two (2) years of experience in processing accounting documents, maintaining accounting records, and/or billing and collections.

• Government or Utility billing experience preferred but not required.

SEIU

Monday
- Thursday 7:30 a.m.

-6:00 p.m. (This position is not remote-work eligible)

Please apply online. We do not accept applications via email. Applications must be received by Human Resources by the closing time/date.

In lieu of resumes and cover letters, the City of Tigard evaluates each applicant’s work history and responses to supplemental questions. Please complete the application and answer the supplemental questions thoroughly to ensure our subject matter experts can appropriately evaluate your experience.

To receive veterans’ preference, please upload your DD214/Separation documentation