Store Lead; Temporary

Peak Design makes radical, meticulously-engineered gear for detail-obsessed people. Our backpacks, travel bags, camera gear, and phone accessories are used dang-near everywhere. If you’ve visited Machu Picchu, Tokyo, or an REI store in the last 10 years, you’ve been within ogling distance of a Peak Design product.

We’re looking for a curious, grounded, and highly self-directed Store Lead to run the day-to-day experience at our Bridgeport Village store.

This is a hands-on retail role. At least 80% of your time will be spent doing Gear Expert work: helping customers, demonstrating products, recommending the right setup, and driving sales. Because the Bridgeport Village store operates with a small team and often with one person working independently, you should be comfortable owning the customer experience and store operations without needing constant direction.

This isn’t a traditional management role with a large team to supervise. It’s a role for someone who enjoys working independently, connecting with customers, and taking pride in keeping a small store running beautifully.

Gear Expert and Customer Experience (80%)

• Welcome customers and create a thoughtful, low-pressure shopping experience.
• Ask good questions, understand what customers need, and guide them toward the right products.
• Demonstrate Peak Design gear clearly and confidently.
• Build complete product solutions while staying focused on what is genuinely useful to the customer.
• Develop deep product knowledge and confidently answer detailed questions.
• Work toward individual and store sales goals.

Leadership and Team Support (5%)

• Serve as the decision-maker on duty and confidently manage the store when working independently.
• Model Peak Design’s hospitality standards, product knowledge, and approach to customer service.
• Support Gear Experts through real-time feedback and product education when working together.
• Take ownership of problems and exercise sound judgment.

Store Operations (10%)

• Complete opening and closing routines.
• Receive, replenish, organize, and maintain inventory.
• Keep the sales floor and back-of-house areas clean, organized, and customer-ready.
• Complete daily operational tasks accurately and communicate issues to the broader Retail team.
• Identify problems, use good judgment, and take initiative when working independently.

Visual Merchandising and Store Readiness (5%)

• Execute seasonal visual merchandising updates and product launches.
• Maintain displays, signage, pricing, and overall store presentation.
• Ensure new products and campaign materials are placed correctly and on time.

• Spend the majority of each shift directly helping customers and selling Peak Design products
• Independently manage the customer experience from opening through closing
• Demonstrate products and helping customers build the right setup for their needs
• Maintain strong knowledge across Peak Design's product categories
• Work toward sales, conversion, and customer-experience goals
• Open, close, restock, clean, and complete daily operational tasks
• Receive and organize inventory
• Execute visual merchandising and product-launch updates
• Communicate clearly with the broader corporate Retail team
• Recognize when something needs attention and taking ownership
• Maintain a welcoming, organized, and consistently sharp store

• Availability:
  • Available for closing shifts ~12:30 - 8:30pm
• 1–3 years of retail, sales, hospitality, or customer-facing experience
• Comfortable working independently for extended periods
• Strong communication and customer-service instincts
• Confidence initiating conversations and guiding customers through a sale
• Dependable, organized, and able to manage time without close supervision
• Attention to detail and commitment to maintaining a clean, polished store
• C…