Membership Director

Job Summary

The Membership Director is responsible for recruiting, developing, and retaining client relationships, recommending and promoting membership selections, and generating and maintaining topline revenue production for designated Clubs or Campus. This position reports to the Vice President of Membership.

• Complete a full sales cycle from inception to final sale and member integration.
• Responsible for active recruiting of membership prospects and cultivating a strong member referral business.
  • Assist with development and execution of special events and activities to engage members and prospective members.
  • Engage with members in a professional manner in the Club and at club-sponsored events.
• Execute Club tours and client assessments to determine, recommend and promote appropriate membership options.
• Maintain accurate and up-to-date membership sales tracking and reports.
  • Correctly utilize Salesforce CRM, Company Revenue and Dues Tracker to provide proper forecasting for monthly team sales goals.
  • Schedule tasks and follow up with prospective members in a timely manner.
  • Log all daily activity related to membership sales.
  • Properly use Salesforce to organize daily outreach to prospects.
• Prompt and professional follow up with members and prospective members in the club.
• Attend special events and activities to provide sales information and tours.

• Maintain excellent customer service and solution forward thinking, including without limitation enhancing customer experience and increasing customer retention.
• Assist members with all membership changes (upgrades, downgrades, and conversions).
• Resolve any member or prospective member issues in a timely manner with high service attention.
• Prompt and professional follow up with members and prospective members in the club.
• Support club operational tasks and initiatives as needed.

• Responsible for meeting or exceeding overall membership levels, membership mix and membership revenue goals, including, but not limited to: initiation fees, dues, paid-in-full membership and pre-paid dues categories.
• Responsible for resolving member billing issues in a timely manner, ability to issue credits and/or adjustments to account as needed, with consideration of Club protocols and policies.
• Responsible for making sure all membership contracts are correct and signed by members.

• Effectively and professionally interact and communicate with senior management, managers, other employees, prospective members, and members.
• Promote harmonious relations among members, staff, vendors, and the community at large.
• Represent the club in a professional manner through image, dress, communication, and immediate follow-through and response.
• Effectively assist members with any key issues; exercise independent judgement to solve problems for members/prospective members as needed without compromising the integrity of the Club.
• Consistently communicate with prospective and current members, providing suggestions on available membership options, club programs and special events that are best suited for them based on their interests.
• Develop professional relationships with members and prospective members.
• Complete upgrade, downgrade, reactivation, leave of absence requests.
• Active participation in required events, required programs, required meetings, and required trainings.
• Supports operational needs of the club.
• Orient new members into the club by introducing them to key staff and members and scheduling their introductory appointments.

• Promote the company's safety goals and actively work towards ensuring a safe working environment.
• Interpret and ensure compliance with company policies and procedures.
• Actively further corporate objectives and continuously support improvement and positive change, which includes participating on corporate designated committees to improve the company and business operations.
• Make professional development a consistent priority.

• Ability to regularly work monthly "close-out" dates (generally mid-month and end of month).
• Flexibility in work…