Benefits Support Staff; Public Benefits Specialist, Entry | Bilingual English

Position: Benefits Support Staff (Public Benefits Specialist, Entry) | Bilingual English/Spanish preferred
## Benefits Support Staff (Public Benefits Specialist, Entry) | Bilingual English/Spanish preferred
** Opportunity awaits****!*
* ** Empower Individuals & Families—Support, Guide, and Make an Impact!
** Join our team and help individuals and families navigate essential services with expertise and care. This role is key in ensuring smooth program operations, sharing vital policies, and providing specialized support to staff and management.
** If you are detail-oriented and passionate about making a difference, this is the opportunity for you!
** We are looking for a
** Benefits Support Staff** (
** Public Benefits Specialist – Entry) | English/Spanish preferred
** to join our dedicated
** Oregon Eligibility Program (OEP) Team in Tigard.
** The  is part of the . Oregon Eligibility Partnership provides direction and support to state staff working to determine eligibility for people applying for and receiving medical, food, cash and childcare benefits. It also manages the  used to process applications and deliver benefits to eligible individuals and families in Oregon. OEP operates based on the principles of service equity, customer service, consistency and operational efficiency.

OEP administers the ONE Eligibility system in partnership with the Oregon Health Authority () and the Department of Early Learning and Care ().
* An equivalent combination of education, training, and experience relative to the class concept.

Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.);
** OR
* * An associate degree in a Behavioral Science, Social Science or a closely related field
** AND
* * six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service;
** OR
* ** Experience engaging with the community, assessing resources and services, and supporting a diverse population.
* Experience effectively communicating, managing multiple priorities in a fast-paced environment, and maintaining attention to detail.
* Experience navigating evolving policies and procedures while demonstrating adaptability and a commitment to continuous learning.
* Experience actively implementing equitable practices and applying diversity, equity, and inclusion principles effectively.
* Experience analyzing, applying, and effectively communicating rules and regulations.
* Experience explaining complex information such as rules and procedures to clients and adapting your communication style to explain to groups who are unfamiliar with the subject and/or learn and communicate differently than you.
* Experience resolving conflicts/disputes with clients in a way that demonstrates active listening and compassion.
** Please make sure your application materials, including your resume and job history are clearly outlined as this information will be used to determine your starting salary range.
** If you are selected as the final candidate and a degree is listed as a minimum qualification for the position, please be prepared to provide verification of your completed education before moving forward in the hiring process.
*
* Note:

** Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
* Eligible Veterans and Oregon National Guard service members (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit* . Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.
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