Virtual Employment Specialist; BES– in Tigard WorkSou

Position Overview

Virtual Employment Specialist (BES2) – Multiple Permanent Positions Available in Tigard Work Source Office. This role provides job seeking support to unemployed Oregonians through multiple communication channels.

Salary range: $4,519 - $6,276 per month.

Position located in Tigard Work Source Office; travel to other Work Source centers may be required.

• Respond to a high volume of job seeker interactions over phone, video, and messaging.
• Establish strong professional rapport with job seekers, exhibiting empathy and maintaining consistent contact.
• Review job seekers’ documentation for accuracy and completeness and support varying levels of digital literacy.
• Provide comprehensive assessments of work experience, noting barriers to employment.
• Develop individual employment plans to identify goals, objectives, and services necessary to gain employment, including short-term pre-vocational services.

• Minimum of two years of customer service experience with request and review of information, documentation, and decision-making.
• Examples include eligibility interviewer, application examiner, unemployment insurance examiner, proctor, information clerk, insurance aide, public counter intake person, employment and claims aide, job placement, recruiter, or related roles.
• Two years of education or equivalent experience; or 45-quarter college credits in a related field.
• Valid driver’s license with acceptable driving record (or alternate transportation).
• Demonstrated commitment to diversity and inclusion.
• Experience presenting information and delivering communication to diverse audiences.
• Proficiency with Microsoft Office (Teams, Word, Outlook, Excel, PowerPoint).
• Bilingual language skills are preferred but not required.

• Work-life balance, 11 paid holidays per year.
• Competitive benefits package and Public Service Loan Forgiveness opportunity.
• Collaborative environment that encourages learning and mentoring.
• Opportunity to work in a dynamic creative environment serving diverse communities.

Employees may be required to travel to other Work Source center offices throughout the state and are expected to have a valid driver’s license. The position is not remote or hybrid.

The Oregon Employment Department is an Equal Opportunity, Aff‑ative Action Employer, committed to workforce diversity. We foster fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking.

This applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.