Service Writer

Overview

Service Writer at MB Tractor & Equipment in Tilton, New Hampshire, United States.

• Communicates with customers by phone and in person regarding cost and delivery as well as the status of service work orders. Explains any need for additional work and obtains permission.
• Opens and closes work orders for service based on customer needs using prescribed software and hardware following established procedures.
• Schedules and coordinates the activities of service mechanic(s) assigned to the store. Generates internal work orders for “Build to Stock”.
• Exercises judgment in Customer Satisfaction issues. Seeks approval from supervisor when required.
• May assist in other areas (parts or rentals) as required.
• Coordinates and communicates with other store personnel as needed.
• Ensures safe operating conditions and practices at the store.
• Other duties as assigned.

• Education:
  
  HS or equivalent. Tech preferred.
• Experience:
  
  3-5 years Customer service, service advisor and or parts distribution experience.
• Specific
  
  Skills:
  
  Computer software skills, Telephone skills, Interpersonal skills.
• Specialized Knowledge, Licenses, etc.:
  Mechanical knowledge, service tracking software.
• Working Conditions:
  
  Normal store conditions including occasional service bay and external activities, computer and telephone operations, counter work.

This job description does not include all the duties of the position. The employer has the right to add or revise the list at any time. This job description does not constitute a contract of employment. Employment is “at will” as outlined in the Employee Handbook.

Higher wages available for individuals with a higher degree of experience and proven skill set.