Mortgage Administrative Assistant; Client Care & Operations

Mortgage Administrative Assistant (Client Care & Operations)

Location:

Northern Ontario (Hybrid/Remote may be considered)

Job Type: Full-time or Part-time (based on availability and fit)

We’re hiring a reliable, organized Mortgage Administrative Assistant to support a busy mortgage office. This is a client-facing coordination role where you’ll help keep mortgage files moving by managing communications, organizing documents, scheduling appointments, and supporting the team with day-to-day operations.

If you’re detail-oriented, professional on the phone and email, and enjoy keeping things organized and on track, you’ll do well in this position.

• Answer incoming phone calls and respond to general inquiries
• Book and confirm client appointments and send reminders
• Monitor a shared email inbox and route messages to the appropriate team member
• Follow up with clients for outstanding documents and information
• Review, upload, and organize documents in digital file systems
• Prepare and send e‑signature packages and track completion
• Provide general administrative support to the mortgage team
• Support basic marketing administration such as scheduling social media posts and flagging inbound messages/leads

• Strong communication skills (written and verbal)
• Excellent organization, time management, and attention to detail
• Comfortable handling multiple tasks and deadlines
• Confident using computers, email, and cloud‑based document systems (Google Drive, PDFs, etc.)
• Professional, friendly, and client‑service focused

• Experience in mortgages, banking, real estate, legal admin, or finance
• Experience with CRM tools, task tracking systems, or mortgage software

• Competitive compensation based on experience
• Training and support provided
• Opportunity for growth within a fast‑paced, supportive team
• Flexible work options for the right candidate

Send your resume and a short message telling us why you’d be a great fit for this role. (If you have relevant admin/finance experience, include it!)