BDC Service Representative

Bettenhausen Chrysler Dodge Jeep & Ram of Tinley Park is looking for experienced Service BDC representatives to join our industry leading service team!

Bettenhausen is a family owned company that offers a great work atmosphere, career growth, and has partnered with Strayer University to provide a free college education. Let us help you achieve your goals!

JOB DUTIES:

Answer incoming calls for service and parts departments. Set appointments for customers according to their service/parts needs

Accurately track service/parts appointments - utilize Reynolds & Reynolds, MS Excel, and Google Docs Follow-up and confirm appointments with service customers to ensure they arrive at their scheduled time Assist service customers with information pertaining to recall information, coordinating loaner vehicles, and parts availability

Follow-up with unanswered service survey customers with information provided by FIAT Chrysler Automobiles to capture high customer service scores

Place outbound calls to Parts customers to pick up their parts and capture appointment for their service.

REQUIREMENTS:

Must have exceptional communication skills

Friendly and enthusiastic disposition, positive attitude is a must!

Ability to speak articulately

High School Diploma or equivalent is mandatory

Minimum 1 year prior experience working within an automotive dealership

Call center experience PREFERREDReynolds & Reynolds Experience PREFERREDBENFITS:

Weekly pay Health, dental, vision insurance

Short term disability

Life insurance

Accident, Cancer, Critical Illness, Hospital Indemnity policies
401(K)
College while you work? You could have 100% of the tuition and fees for your Associate's, Bachelor's or Master's degree covered by Bettenhausen.

Job Posted by Applicant Pro