Floating Office Manager

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Do you have the refined presentation and graceful diplomacy to confidently lead an interdependent team in the spirit of aligned purpose and commitment to success? Can you masterfully command and execute our office operations to create the most value for your patients, coworkers, and business? Would you love to belong to our close-knit community of hard‑working and successful women, led by respected dentist and business owner Dr.

Yaa McDonald? Then come join the skilled professional team at Joyful Smiles, recognized as a Top Ten Pediatric Dentist by Best Things Illinois.

Our offices provide specialized pediatric dental and orthodontic care for children and adolescents in a warm, caring, and family‑friendly environment. We work with fantastic people who love providing outstanding care for patients and parents. If you are ready to be part of this amazing team, apply now!

Please visit https://(Use the "Apply for this Job" box below). to learn more

• Understanding all aspects of how the office is most efficiently and effectively run
• Managing day-to-day operations including payments, collections, and insurance
• Taking personal ownership of business and exemplifying consummate professionalism
• Motivating a diverse team and fostering a cooperative and collaborative environment
• Leading and inspiring enthusiasm during morning huddles and weekly meetings
• Creating and maintaining a pleasant and respectful work environment for patients and staff
• Demonstrating responsiveness, urgency, and sensitivity to patient and parent needs
• Overseeing patient relations and resolving any complaints or unfavorable reviews
• Achieving all budgeted goals and objectives through perseverance and quality work ethic
• Coordinating staff schedules, team meetings, events, community outreach, and travel
• Recruiting, interviewing, hiring, training, retaining, and dismissing office staff as needed
• Monitoring and assessing team members by providing honest and consistent feedback
• Adapting leadership style to optimally suit a variety of unique people and situations
• Guiding conflict resolution for any disputes among staff, vendors, or community
• Supervising social media accounts, correspondence, marketing, and public relations
• Ensuring safety and compliance with records, policies, procedures, and regulations
• Setting up coworkers for success by knowing what they need and when they need it

• Positive, motivated, and self‑directed professional attitude
• Exemplary organization, communication, and interpersonal skills
• Ability to prioritize duties and delegate workload in a fast‑paced environment
• Consistently reliable time management for patients, staff, and self
• Integrity and accountability to ensure everything gets done right and on time
• Willingness to learn and openness to offering and receiving constructive criticism
• Patience, understanding, and flexibility in creative problem‑solving
• Emotional intelligence and resilience to tackle new challenges every day
• Capacity to quickly and effectively adapt to change and resolve any conflict
• Outstanding customer service skills with proven relevant experience
• Technological proficiency with office software and applications
• Management experience in a medical office with insurance and EMR
• Familiarity working with dental software, coding, and billing preferred

• Competitive salary (depending on experience)
• Quarterly bonuses
• Health, Dental, Vision, Life, and Disability Insurance
• PTO plus 6 federal holidays
• 401k matched by employer up to 4% (after 1 year)
• Fun employee outings and team building events
• Family atmosphere with a positive and supportive work environment

• Detail‑Oriented – Quality and precision‑focused
• Outcome‑Oriented – Results‑focused with strong performance culture
• People‑Oriented – Supportive and fairness‑focused
• Team‑Oriented – Cooperative and collaborative

If you believe that you are the ideal candidate for this position, please respond with a resume AND cover letter explaining why you are the best person for the job!