IT Help Desk Technician

etta's, our mission is to serve children and adults with intellectual and developmental disabilities so they can achieve their greatest potential.

St. Coletta’s is seeking an entry level IT Help Desk Technician responsible for handling first level support of technical service requests from staff at the Administration Campus in Tinley Park. The hours for this position are Monday - Friday 8:00 AM - 4:30 PM onsite in Tinley Park, IL.

• Provide local technical support to administrative employees, classrooms, and ICF.
• Deploy computers and peripherals (computers, monitors, printers, etc.)
• Install software packages on PC’s.
• Upgrade hardware on PC’s.
• Troubleshoot PC’s printers, scanners, projectors and peripheral devices.
• Set up new user /password logins, and reset passwords when necessary.
• Install software upgrades.
• Troubleshoot 3rd party software and applications.
• Escalate service requests that require help from Company's IT Provider.
• Order computers and computer supplies.
• Other duties as assigned.

• Associate Degree preferred.
• Professional IT Certifications such as A+, CompTIA Network + preferred not required.
• Must have one-year experience with Microsoft Windows 7/8/10/11and Microsoft Office 365.
• Must have one-year experience as a Help Desk Technician or Tech Support.
• Ability to work unsupervised.
• Must have a Valid IL/IN Driver's License with an acceptable driving record, required.
• Must pass a criminal background check, physical, drug test and MVR report.

We offer the following benefits: health, dental, life, LTD, 403b retirement plan, paid vacation, personal days, sick days and 10 paid Holidays. Also, all employees working more than 20 hours per week receive free long-term disability and free life insurance 2.5x your annual salary.

Founded in 1949 by the Sisters of St. Francis of Assisi, St. Coletta’s provides a lifelong continuum of care beginning in early childhood. Our residential, educational and vocational training programs provide services for adults and children with intellectual and developmental disabilities that enhance their independence and well-being. We serve participants without regard to race, religion or economic background.