System Analyst

At Panduit, we don't just offer a job - we offer a career where your contributions directly impact our customers, the environment and our company's success. You'll have the opportunity to grow, innovate, and be a part of an inclusive team that celebrates both individual and collective achievements. Are you a problem-solver who thrives at the intersection of technology, business, and people?

Join our team as a Systems Analyst and turn business challenges into smarter systems, streamlined processes, and better experiences. You'll analyze requirements, solve complex system issues, build insightful reports and dashboards, and partner with IT and cross-functional teams to deliver meaningful solutions. You'll also help drive innovation through automation, AI, training, and continuous improvement. Ready to turn ideas into impact?

Join us and help shape what's next!

• Analyze system issues, business impacts, and requirements; coordinate solutions with IT and development teams.
• Support system enhancements, process improvements, and CX optimization.
• Build and analyze Excel and Power BI reports and dashboards to drive insights and decision-making.
• Identify opportunities for automation and AI to improve efficiency and processes.
• Design, develop, facilitate, and evaluate training programs using the ADDIE framework.
• Develop training materials, job aids, and TWI Job Instruction resources aligned with policies and best practices.
• Coordinate and deliver new-hire orientation, instructor‑led, virtual, and hands‑on training.
• Develop and manage learning plans, courses, and records within the LMS.
• Conduct training needs assessments and gap analyses to align development with business needs.
• Evaluate training effectiveness and recommend improvements based on feedback and performance data.
• Partner with leadership and cross‑functional teams to support onboarding, career development, and organizational goals.
• Mentor employees and coach trainers and team leaders while supporting continuous improvement initiatives.

• Education:
  
  Bachelors Degree required or relevant equivalent experience in lieu of degree.
• Experience:
  
  3-5 years of Customer Experience/systems-related experience with demonstrated technical and analytical capability.
• Skills:
  
  True systems/business analyst mindset: investigative, analytical, accountable, and able to perform root‑cause analysis. Advanced Excel/reporting skills (e.g., pivot tables, formulas, large data sets). Power BI/dashboard capability. Experience gathering business requirements and translating between business users and technical teams. Strong documentation and written communication. CRM/systems experience and ability to learn interconnected applications quickly. Professionalism and ability to build relationships across functions.

• Enjoy a robust Total Rewards Program that includes health, financial benefits, and more.
• Work-life Balance:
  Flexible work options to help you achieve the perfect work-life balance. This role will require you to be in the office 50% of the time (schedule based on manager's discretion).
• Generous Time Off:
  Take advantage of our generous vacation, sick days, holidays, plus a volunteer day to give back to the community.
• Retirement & Growth: 401(k) match, profit sharing, and abundant growth and development opportunities to help you advance your career.
• Parental Leave:
  Because we care about your family and your future.
• Compensation:
  The expected annual base salary range for this role is $65,000 - $85,000. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, qualifications, as well as market and business considerations.

We believe…