Systems Specialist II

Description

Proven IT is hiring a Systems Specialist II for its internal IT team. You will own escalated employee support requests and keep the systems our teams use every day reliable and secure. This is a hands‑on role for someone who can diagnose issues across identity, Microsoft 365, endpoints, applications, servers, and networks; communicate clearly with the people affected; and follow work through to a verified resolution.

You will work with colleagues in infrastructure, security, automation, and business applications. The right person enjoys solving the immediate problem and improving the process or documentation, so it is less likely to happen again.

• Own support tickets from investigation through resolution, including prioritization, timely updates, accurate work notes, and a clear handoff when another team or vendor is needed.
• Administer employee accounts and access across Active Directory, Entra , Microsoft 365, and other business systems. Support onboarding, role changes, and offboarding with appropriate approvals and license cleanup.
• Troubleshoot Microsoft 365, email, collaboration tools, line‑of‑business applications, workstations, printers, and mobile devices.
• Support endpoint deployment and management, including device enrollment, application delivery, patching, and tools such as Intune and Autopilot.
• Maintain servers and core applications; review monitoring alerts, investigate recurring failures, and verify that backup jobs and recovery tests complete as expected.
• Troubleshoot common network issues involving DNS, DHCP, Wi‑Fi, VPN, switching, and site connectivity. Work with senior engineers and vendors on more complex changes.
• Triage security events such as suspicious email, endpoint detections, and access issues; contain or elevate them according to team procedures.
• Support technology at company offices, including meeting‑room equipment, copier and scan workflows, and physical‑access systems when assigned.
• Write useful knowledge articles and runbooks, and coach less‑experienced teammates through issues you have resolv

• At least four years of relevant IT support or systems administration experience, including hands‑on work with server infrastructure, and at least two years of practical network troubleshooting.
• Experience administering Windows endpoints, Active Directory or Entra , and Microsoft 365 in a business environment.
• The ability to isolate a problem, test a fix, communicate status, and document the outcome without losing ownership of the request.
• Good judgment around access, security, change control, backups, and when to elevate.
• Strong written and verbal communication and a service mindset with employees at every level of the company.

Intune and Autopilot; virtualization and backup platforms; endpoint detection and response;
Fortinet or Ruckus networking;
Power Shell or other scripting; access‑control systems; and IT service‑management tools. Relevant Microsoft, CompTIA, Cisco, or vendor certifications are welcome. Equivalent hands‑on experience is valued.

This role participates in scheduled support coverage and may require occasional after‑hours or weekend work for incidents and planned changes. Travel to other Proven IT locations may be needed.

GROUP HEALTH INSURANCE: After a 30‑day waiting period, full‑time employees (who work at least 30 hours per week) and their dependents, are eligible to enroll in health benefits utilizing the Cigna network. Health options include a choice of 2 PPO plans or a High Deductible Health Plan with employer contributions to a Health Savings Account (HSA). In addition, Dental benefits are available through Mutual of Omaha as well as a Vision PPO plan utilizing…