Global Account Director - Pharma SMM

At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 60+ countries across the world, BCD M&E’s team of 2,000+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

See what life is about at BCD M&E at

We are looking for a Global Account Director to join one of our client dedicated teams. In this role you will be directly accountable to achieve both client, and BCD M&E, goals related to:
Global C&E SMM programme strategy, innovation & optimisation; client retention, contractual obligations, and customer ROI goals for the programme, financial performance, profitability, quality of service, preferred vendor performance, technology, efficiencies, forward thinking thought process and business development.

You will work closely with the Operations Teams globally, led by a Global Operations Director, to create a collaborative team environment ensuring accountability for service delivery, resource modeling, analytics, and global operations.

Sound like you? Read on!

• Primary point of authority for the global client relationship and contract interpretation.
• Work with this customer to develop and drive business objectives for the global C&E SMM meetings programme.
• Ownership for the global governance model and Drive stakeholder engagement at all levels with the responsibility and all accountability for all client deliverables.
• Understand and evaluate customer opportunities for; process improvement, technology solutions, identify and evaluate individual projects.
• Have thorough knowledge of SMM meeting programmes, their development, staffing and forecasting.
• Have the ability to work under pressure and on multiple projects simultaneously, managing competing priorities.
• Experience with Life Science clients and understanding of compliance requirements.
• Experience in a global account management role including implementation of global accounts.
• Strategic thinker with Strategic meetings management experience.
• Proven experience and knowledge of Cvent in support of a SMM Programme and analytical capability to review data for insights and trends and turning these into recommendations and strategic objectives is essential.
• Demonstrated ability to respond to change accordingly.
• Ability to, motivate, coach, and develop teams; resolve operational issues by collaborating with the Global Operations Director and foster effective teamwork.
• Demonstrated experience in contract negotiations, management and administration of contract terms.

• Knowledge of meetings & events pricing.
• Knowledge of meetings technology services.

• This is a UK Remote role that requires travel to meetings around the UK on occasion and travel to key client events.
• Our standard working hours are 37.5 hours per week, you must have the ability to flex your work day accordingly due to the Global nature of this account.
• You must have the right to work in the UK.

We…