Assistant Store Manager - Neat Repeats

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Neat Repeats Resale is seeking an organized, customer-focused Assistant Store Manager to support daily store operations, lead our online sales efforts, and help create a positive experience for customers, donors, and volunteers.

This is a hands‑on position for someone who enjoys retail, resale trends, e‑commerce, merchandising, and working with people. The Assistant Store Manager works closely with the Store Manager to support sales and operational goals and serves as the Store Manager's backup during scheduled time off and as needed.

The Crisis Center for South Suburbia (CCSS) is a nonprofit organization dedicated to providing comprehensive services to individuals and families impacted by domestic violence. Through emergency shelter, housing, counseling, advocacy, and supportive services, CCSS works to help survivors build safer, more independent futures.

Neat Repeats Resale is an important part of the Crisis Center's mission. Our resale stores generate critical revenue to support CCSS programs and services while providing an affordable shopping resource for the community. Donations, purchases, and volunteer support at Neat Repeats directly contribute to the work of the Crisis Center and the individuals and families we serve.

As a member of the Neat Repeats team, the Assistant Store Manager helps advance this mission by supporting successful store operations, maximizing the value of donated merchandise, growing online sales, and creating positive experiences for customers, donors, and volunteers.

• Partner with the Store Manager on daily priorities, projects, sales goals, and operational needs.
• Provide backup leadership and store oversight during the Store Manager's scheduled time off and as directed.
• Assist with opening, closing, cash handling, and daily store procedures.
• Verify cash drawers and reporting sheets and maintain accurate daily sales records.
• Maintain the established store cash bank.
• Travel to the bank and complete daily store deposits.
• Process donations efficiently and ensure merchandise moves through the store in a timely manner.
• Research and price merchandise to help maximize the value of donated goods.
• Monitor volunteer pricing and ensure established pricing practices are followed.
• Assist with seasonal merchandising and maintaining attractive, organized sales displays.
• Maintain clean, organized, and efficient sales, volunteer, sorting, and stock areas.
• Identify maintenance or repair needs and communicate them to the Store Manager.
• Provide excellent customer service to shoppers, donors, and community members.

The Assistant Store Manager serves as the primary lead for the store's online sales program and is responsible for helping grow e‑commerce revenue.

• Identify and select merchandise appropriate for online sales using established guidelines.
• Train and communicate with employees and volunteers on identifying merchandise with online resale potential.
• Research products to determine appropriate pricing and sales strategies.
• Price, categorize, stage, and photograph online merchandise.
• Create accurate, detailed product listings, including measurements, model numbers, condition, product details, and original retail pricing when applicable.
• Maintain appropriate in-store displays for merchandise listed online.
• Determine appropriate and cost‑effective shipping options.
• Maintain an adequate inventory of shipping and packaging supplies.
• Package, label, and ship online purchases within established timelines.
• Maintain accurate online inventory and sales information.
• Work with the Store…