Ralph Lauren PT Store Support & Operations

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren’s reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company’s brand names, including Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, and Chaps, form one of the world’s most widely recognized consumer brand families.

At Ralph Lauren, we unite and inspire the communities within our company and in the broader communities we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion and fairness for all. We foster a culture of inclusion through talent, education, communication, employee groups, and celebration.

As an Operations Support Associate at Polo Ralph Lauren, you play a crucial role in ensuring the smooth day-to-day operations in our retail stores. Responsibilities include receiving deliveries, processing merchandise per company guidelines, assisting the sales floor, maintaining stockroom organization and cleanliness, supporting inventory levels, and adapting to varying responsibilities as business needs dictate. This entry point role can grow into future leadership opportunities.

The position may be offered as full-time or part-time depending on candidate availability and business needs.

• Process freight within specified units per hour goals, including markups/markdowns and EAS tagging
• Inspect deliveries for damages, verify packaging, and ensure proper sensor/tag placement
• Execute daily RFID inventory scans for accurate floor replenishment
• Manage "Ship to Home" orders and store-to-store transfers
• Complete ISOS replenishment activities and stockroom resets
• Process retickets, create tags, and associate RFID tags
• Maintain organized stockroom and sales floor inventory levels using company guidelines
• Create memorable customer experiences through exceptional service
• Support Brand Ambassadors with stock checks and merchandise delivery
• Greet and assist customers with their shopping needs on the sales floor
• Process sales transactions and follow company policies for returns, discounts, and customer data capture
• Maintain a clean, welcoming sales floor and fitting rooms
• Balance operational tasks while prioritizing customer experience
• Participate in visual merchandising of the sales floor
• Maintain store presentation standards following company guidelines
• Provide feedback to management on product and category opportunities
• Foster a positive work environment aligned with RL values
• Collaborate effectively with team members
• Participate in training and company initiatives
• Support store operations in both front and back of house functions

• Back of house experience or similar industry experience in a complex, high-volume or high-profile specialty environment preferred
• Ability to effectively communicate with customers and store personnel
• Ability to maneuver around the sales floor, stock/dressing room, cash-wrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately
• Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)
• Ability to build and maintain positive working relationships with customers, management, and co-workers