Sales Lead Keys-UGG

Summary

Our Sales Leads are critical to the success of our stores. As a Sales Lead, it is your job to create the best possible customer experience. You stay current in your knowledge of all productions, promotions and marketing initiatives in order to engage with our customers and best respond to needs. You also know how to communicate the brand's sustainability initiatives and social and ethical commitments to our customers while sharing your love and passion for our products.

As a Sales Lead, you operate as part of a dynamic team and cooperate to achieve business goals.

As a Sales Lead, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance of modeling our Service Training Program and greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy.

As a Sales Lead, you understand that your role extends beyond the sales floor. You use the cash register, handle money accurately, check inventory daily and ensure products are stocked and merchandized in accordance with Visual Merchandising standards. You maintain a clean and well‑organized back‑stock area and employee break area, which includes daily vacuuming, sweeping and dusting. You practice safety consciousness and respond to theft in accordance with our policies.

You promote a positive work environment by recognizing outstanding performance and maintaining a respectful workplace.

• Ensure the highest level of customer service possible, as outlined in our Service Training Program
• Prioritize brand and product knowledge training and share this knowledge in customer interactions
• Communicate effectively with customers, team members, management, and corporate stakeholders
• Empower team members through communication and recognition
• Contribute to a team and cooperate to achieve goals
• Multi‑task in a fast‑paced environment
• Maintain knowledge of current trends and styles
• Respond to problem situations with professionalism
• Think critically to solve problems and approach challenges with agility

• Two (2) years of retail store experience preferred.
• High School Diploma.
• Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to your team members and customers.
• Highly motivated team player and self‑starter.
• Excellent team building skills.
• Ability to multi‑task in a face‑paced environment.

• Flexibility of schedule and hours to meet the needs of the business.
• Physical ability to stand for extended periods.
• Proficient in Microsoft Office suite of tools and applications.
• Valid driver's license.

As part of our Deckers Family, you receive competitive pay, discounts, perks, global contests, and opportunities for growth and development. We also offer a range of benefits to help you succeed.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

$18.85 The salary posted reflects the target for new hire salaries for this role at this specific store location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary for your preferred location during the hiring process.