Sales Lead Keys-UGG

Responsibilities

As a Sales Lead, you create personalized shopping experiences for our customers that drive brand loyalty. You understand the importance of modeling our Service Training Program and greet customers promptly and courteously as they enter the store. You ensure that all customer questions are addressed accurately and responded to before they leave. You provide exceptional service from start to finish, including effectively communicating our return policy.

You maintain and model a positive, cheerful attitude with customers and team members, promote the store and brand image in all interactions, and adhere to a dress code. You are personally available to both in‑store customers and those who call on the phone to provide exceptional service. You also operate the cash register, handle money accurately, check inventory daily, and ensure products are stocked and available for customers in accordance with Visual Merchandising standards.

You maintain a clean and well‑organized back‑stock area and employee break area, performing daily vacuuming, sweeping, and dusting. You practice safety‑consciousness and respond to theft in accordance with our policies. You promote a positive work environment by recognizing outstanding performance from your team members and maintaining a respectful workplace.

• Ensure the highest level of customer service possible, as outlined in our Service Training Program.
• Prioritize brand and product knowledge training and share this knowledge in customer interactions.
• Communicate effectively with customers, team members, management, and corporate stakeholders.
• Empower team members through communication and recognition.
• Contribute to a team and cooperate to achieve goals.
• Multi‑task in a fast‑paced environment.
• Maintain knowledge of current trends and styles.
• Respond to problem situations with professionalism.
• Think critically to solve problems and approach challenges with agility.

• Two (2) years of retail store experience preferred.
• High School Diploma.
• Excellent verbal and written communication skills and ability to convey the Deckers Brands Vision and Mission to team members and customers.
• Highly motivated team player and self‑starter.
• Excellent team‑building skills.
• Ability to multi‑task in a fast‑paced environment.

• Flexibility of schedule and hours to meet the needs of the business.
• Physical ability to stand for extended periods.
• Proficient in Microsoft Office suite of tools and applications.
• Valid driver’s license.

You’ll discover many benefits of working at Deckers Brands including competitive pay, discounts, perks, global contests, as well as opportunities for growth and development.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

Salary: $18.85 (The salary posted reflects the target for new hire salaries for this role at this specific store location. Individual pay will be determined by location and additional factors, including job related skills, experience, and relevant education or training.)