Hospital Client Service Representative

Client Service Representative (CSR) – Full-time or Part-time Tipp City Veterinary Hospital – Tipp City, OH

Are you passionate about animal care and eager to build your career in the veterinary field? Tipp City Veterinary Hospital (TCVH) is looking for Customer Service Representatives (CSR) to join our award-winning, AAHA‑accredited hospital in Tipp City, Ohio. Whether you're an experienced CSR or just starting out, this is a great opportunity to grow in a supportive, high‑quality practice.

With over 40 years of serving the community, TCVH is proud of our legacy, our loyal clients, and the exceptional care we provide to canine, feline, exotic, and avian patients — as well as our thriving pet resort guests.

At TCVH, we’re more than coworkers - we’re a team with a shared mission to care deeply for pets, their people, and each other. With 100+ team members and growing, our hospital is a vibrant, collaborative, and professionally supportive place to work.

Why We Care:

We reward our CSRs with a competitive compensation and benefits package based on experience, role, and tenure:

• Hourly Pay: $14.27 – $22.10, depending on experience
• $1/hr Shift Differential for weekend shifts
• Medical, Dental & Vision Insurance
• Company-paid Life & Disability Insurance
• Company-matched 401(k)
• Paid Holidays & PTO
• Continuing Education Support
• Uniform Stipend
• Staff Discounts for Personal Pets
• Clear Roadmap for Skill Growth & Pay Increases

As a CSR, you’re the first impression of our hospital — and a vital part of our clients’ experience. You’ll:

• Greet clients and welcome patients into the hospital
• Answer phones, schedule appointments, and handle general inquiries
• Process payments and maintain accurate records
• Prepare for and assist with patient check‑ins and discharges
• Educate clients about treatments, services, and products
• Keep exam rooms and the lobby clean and welcoming
• Support marketing efforts for in‑lobby retail products
• Help manage emergencies according to hospital protocols
• Assist with special events and cross‑train in other roles as needed

• High school diploma or equivalent (required)
• Customer service experience (preferred)
• Veterinary or animal care background (preferred)
• A positive, professional, and polished demeanor
• Strong communication, organizational, and multitasking skills
• Willingness to learn and grow through coaching
• Basic computer literacy (Microsoft Office, email, etc.)
• Familiarity with Ezy Vet software is a plus
• Ability to uphold strict confidentiality with client and patient information
• Respectful, compassionate approach to both people and animals

You’ll be working in a busy, engaging environment with high client interaction and a fast pace. Tasks involve frequent interruptions, computer use, and exposure to cleaning chemicals (with proper PPE provided).

We offer full‑time (30–40 hrs/week) and part‑time (