Business Solutions Senior Analyst

Welcome to Johnson & Johnson’s Innovative Medicine division—where we develop and bring to market your next breakthrough in patient care. Join us as a Business Solutions Senior Analyst, collaborating on sales order management and cross‑functional process enhancements.

• Serve as a supporting team member in the execution of Sales Order Management process governance, capability roadmap priorities, enhancements, change requests, and transformation initiatives.
• Partner with Customer Service, Supply Chain, Global Delivery, JJT, Technical Services, Distribution, and regional business collaborators to document business needs, process requirements, data needs, and system impacts across ancillary systems.
• Translate business requirements into acceptance criteria, process documentation, reporting requirements, enhancement requests, and automation opportunities.
• Analyze transactional, process, master data, and customer experience information to identify defects, trends, manual workarounds, adoption gaps, root causes, and improvement opportunities.
• Map current‑state and future‑state processes, including data handoffs, system touchpoints, exception paths, manual interventions, compliance considerations, and automation potential.
• Support the Transcend project with testing, validation activities, and post‑Go‑live monitoring by preparing test data, analyzing results, identifying root causes, tracking defects, and recommending remediation actions.
• Support quality compliance, system validation, change control, and controlled documentation processes to help ensure changes to related systems remain compliant and fit for use.

• Education:
  
  Minimum of a Bachelor’s degree is required.
• Experience:
  
  4 years of relevant experience in Customer Service, Order Management, Supply Chain, business solutions, business analytics, process improvement, or digital transformation.
• Experience supporting ERP, SAP, Salesforce, EDI, customer portals, case management, customer master data, data warehouse, or related integrated digital platforms is required.
• Experience documenting business requirements, process flows, acceptance criteria, reporting needs, enhancement requests, user stories, or automation opportunities is required.
• Strong customer focus and ability to connect process, data, system functionality, compliance expectations, and customer impact.
• Project coordination, partner engagement, and multi‑functional collaboration and influence without direct authority.
• Experience supporting business simulation testing, user acceptance testing, regression testing, defect management, or post‑Go‑live stabilization is preferred.
• Solid grasp of Order‑to‑Cash, Customer Service, distribution, or related commercial operations processes is preferred.
• Process orientation, root cause analysis, continuous improvement mentality, attention to detail, and practical automation opportunities.
• Excellent written, verbal, and presentation skills, including the ability to summarize complex information into clear recommendations for partners.

• Experience with SAP S/4
  
  HANA transformation or large‑scale ERP implementations.
• Familiarity with J&J Customer Connect, Salesforce, EDI, Open Text, Sterling, or customer portal platforms.
• Knowledge of Order‑to‑Cash, Sales Order Management, Customer Service, Distribution, or pharmaceutical supply chain processes.
• Experience with Power BI, Excel advanced analytics, dashboards, scorecards, or data visualization tools.
• Experience supporting UAT, regression testing, validation, defect tracking, or hypercare.
• Understanding of master data, customer data, product data, or transactional data quality.

• Analytical skills – familiarity with data analysis tools and ability to analyze data metrics to assess the performance of digital platforms.
• Project management – proficiency in project management methodologies and tools, with experience in managing project timelines, work, and reporting.
• Ability to translate business needs into requirements, user stories, process documentation, and enhancement requests.
• Experience working with integrated business platforms.
• Strong data analysis and reporting…