Neighbourhood Officer - Estates

PERMANENT
:
Full Time 37 hours per week – Monday to Friday
SALARY: GRADE F - £31,537 - £34,434 Per Annum
LOCATION:
Tiverton

Looking for a role where you can make a genuine difference every day? If you are passionate about people, communities and creating positive neighbourhoods, this could be the perfect opportunity for you. We are looking for a proactive and customer-focused Neighbourhood Officer to join our Estates Team, working across Mid Devon and based at our Head Office in Tiverton.

What we offer

• Generous annual leave allowance
• Cycle to work scheme
• DBS check provided
• Employee Assistance Programme
• Excellent training and development opportunities, including nationally recognised qualifications
• Hybrid working, with flexibility across the week
• Flexible working options
• Free on-site parking

What you’ll be doing

• Deliver excellent customer service and help achieve high levels of tenant satisfaction
• Build strong, positive relationships with tenants, including meeting them in their homes
• Manage neighbourhood matters across your patch in line with policies and procedures
• Work with tenants and residents to resolve issues and support safe, well-maintained communities
• Lead on anti-social behaviour cases, including investigation, evidence gathering and court attendance where required
• Work in partnership with external agencies to help tenants sustain their tenancies
• Support health and safety across our estates
• Respond to enquiries relating to boundaries, rights of way and communal open spaces

About you

• An excellent communicator with strong people skills and a genuine passion for making a difference
• A confident problem-solver with strong mediation skills
• Well organised and able to manage your own workload effectively
• Experienced in housing management or a customer-focused service environment
• Knowledgeable about landlord and tenant obligations
• Customer-focused, adaptable and positive in your approach

Resilient, calm under pressure and able to thrive in a fast-paced environment

The Job Description refers to the level of competencies required for this post. For an explanation of what this means, please see Core Competencies.

A satisfactory basic disclosure check and three years complete employment history will be requested in the event of you being offered the position.

We are keen to make our interviews accessible. Let us know on your job application if you have a disability and need any reasonable adjustments.

We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups. We are committed to Equality of Opportunity and welcome applications from all sections of the community.